Ok I have been restoring Classics for… Ok I have been restoring Classics for over 20 years. Now I must share that Eastwood has many quality products, tools, paint etc that are fairly priced and delivered quickly. My experience is they care about their customers as they offer great all around service as well as products.

Innovative Products I recently purchased several metal fab and finishing products. All arrived in good condition. I appreciate being able to find all of the innovative products Eastwood has in a one stop shop. If I were to have one complaint, it would be that too many of the products are manufactured in China. I would pay more if the products were made in the US or more trade friendly countries.

Lack of customer service. Have been trying for three days to reset my password but never receive an email allowing the password change. called three times for assistance, their answer the system will not allow them to assist in password updates for security reason. Their system never sends a email to update my password. No one will take ownership and try to help. They say it my take up to 30 minutes to receive the password update email. Never arrives after three days. Not sure how they stay in business. Sent two emails to customer service, so far no replys.

Order on backlog, but I had to pay then. I just started restoring antique electric fans. It was recommended by other collectors and restorers that I coat the polished brass blades and the re-finished bodies with Eastwood Diamond Clear Gloss Aerosol. I was not able to find it locally, so I ordered it on the Eastwood website. Unfortunately, the order is on backlog for another 6 weeks. I was also asked to pay for it then. Other companies charge when the orders ship.

Quit Bugging Me! 3.6 stars but I rounded. I love their products - I am not aware of anyone in classic car restoration parts and supplies that is this consistently good. They are very expensive and shipping seems much slower, but I have never had a quality issue. 100%. The "missing star" - they keep bugging me for reviews via texts and emails. If I visit their site for any reason, I get a text asking for a review. I even think they are stalking me in online chatrooms. Eastwood - every time marketing says customers like more "touches", cut their budget by 20%.