Absolutely terrible packaging Absolutely terrible packaging. Liquid containers of 32oz Pre paint prep were loosely thrown into a box. All three were dented and one leaked out about a third of its contents. No excuse for not being packed correctly. Charged me $20.00 to ship from Pennsylvania to Maryland. Not pleased at all. 😡

Ok I have been restoring Classics for… Ok I have been restoring Classics for over 20 years. Now I must share that Eastwood has many quality products, tools, paint etc that are fairly priced and delivered quickly. My experience is they care about their customers as they offer great all around service as well as products.

Lack of customer service. Have been trying for three days to reset my password but never receive an email allowing the password change. called three times for assistance, their answer the system will not allow them to assist in password updates for security reason. Their system never sends a email to update my password. No one will take ownership and try to help. They say it my take up to 30 minutes to receive the password update email. Never arrives after three days. Not sure how they stay in business. Sent two emails to customer service, so far no replys.

Great products, however issue with backlog I love Eastwood products, they are excellent, and the discussions they provide on their site help immensely. However, I decided to read a couple of the negative reviews. I have not ordered backlogged items, so I cannot write to that, but was quite surprised Eastwood charged for the product up front. I buy much online and have not come across that practice before. I also so a review from a guy who was charged up front, then his order was held up because they forgot to charge tax. That was Eastwood's fault and they should have eaten the tax. I will be sure to not purchase any backlogged item.

Cancelled My Order Ordered a Yost Model 436608 97" x 4" Cutting Guide (SKU: 56598). Item was on backorder and they said I would get a notification when it shipped (not IF it shipped). A few days later I was notified that the item was cancelled and was refunded. Based on other reviews here I see I'm not the only one this has happened to, either. I gave them two stars only because I do understand "things happen". Also, like other have reported here: I am getting almost daily emails asking to review them. So...here they go!