Bonnie Harrell
GBI ordered paint from this company but… I ordered paint from this company but never received it so after 5 weeks of not receiving even a shipping notification I emailed them to try and find out why and they emailed me back stating that they don't cancel orders...they never once tried to give me an update on my order and now it's almost 8 weeks and still nothing
Mazuma Fab
GBInnovative Products I recently purchased several metal fab and finishing products. All arrived in good condition. I appreciate being able to find all of the innovative products Eastwood has in a one stop shop. If I were to have one complaint, it would be that too many of the products are manufactured in China. I would pay more if the products were made in the US or more trade friendly countries.
William Lenhart
GBI had a problem with the High Temp Exhaust Manifold Paing I had a problem with the High Temp Manifold Paint. It was flaking after application to the exhaust manifold. The Eastwood Customer service folks were quick to remedy the situation with either replacement paint or a refund. It would have been even better to learn why this happened as Eastwood is my go to for paint supplies.
Hugh C
GBMr G says, It's a buy! Completed Mr. G's welding class in Hackensack, then started looking for a welder... not too big, not a toy, but just right. Got the Eastwood 180, does MIG gas/no-gas and includes a spooler for aluminum, is also 120/240 for maximum flexibility. Shipped in 1 day! So far I love it. Lots to learn but I don't think I'll out grow this.
Harold Magill
GBLack of customer service. Have been trying for three days to reset my password but never receive an email allowing the password change. called three times for assistance, their answer the system will not allow them to assist in password updates for security reason. Their system never sends a email to update my password. No one will take ownership and try to help. They say it my take up to 30 minutes to receive the password update email. Never arrives after three days. Not sure how they stay in business. Sent two emails to customer service, so far no replys.