Lack of customer service. Have been trying for three days to reset my password but never receive an email allowing the password change. called three times for assistance, their answer the system will not allow them to assist in password updates for security reason. Their system never sends a email to update my password. No one will take ownership and try to help. They say it my take up to 30 minutes to receive the password update email. Never arrives after three days. Not sure how they stay in business. Sent two emails to customer service, so far no replys.

Absolutely terrible packaging Absolutely terrible packaging. Liquid containers of 32oz Pre paint prep were loosely thrown into a box. All three were dented and one leaked out about a third of its contents. No excuse for not being packed correctly. Charged me $20.00 to ship from Pennsylvania to Maryland. Not pleased at all. 😡

Order on backlog, but I had to pay then. I just started restoring antique electric fans. It was recommended by other collectors and restorers that I coat the polished brass blades and the re-finished bodies with Eastwood Diamond Clear Gloss Aerosol. I was not able to find it locally, so I ordered it on the Eastwood website. Unfortunately, the order is on backlog for another 6 weeks. I was also asked to pay for it then. Other companies charge when the orders ship.

They had what I needed They had what I needed. I've come to trust Eastwood products, never a bad product.

Cancelled My Order Ordered a Yost Model 436608 97" x 4" Cutting Guide (SKU: 56598). Item was on backorder and they said I would get a notification when it shipped (not IF it shipped). A few days later I was notified that the item was cancelled and was refunded. Based on other reviews here I see I'm not the only one this has happened to, either. I gave them two stars only because I do understand "things happen". Also, like other have reported here: I am getting almost daily emails asking to review them. So...here they go!