Great Customer Service Had an issue with wrong rotors and ECS made it right without me even asking. Their selector showed rotors that did not mention vented or not. When I received them and took my mine apart mine were vented but 5he ones ordered were not. I called up and they said, don’t worry we will get the correct ones to and they did.

Garbage parts Bad customer service Garbage parts. Defective and cheap spoiler. Looks like junk on the vehicle. If your past the return window good luck getting a replacement! Their lifetime warranty program is JOKE. You basically have to pay for the defective part a 2nd time to replace it and all they do when they get the part back is give you a in store credit. I will NEVER USE THIS COMPANY AGAIN!

Nothing about this transaction went… Nothing about this transaction went well. Ended up buying elsewhere, saving $300+, plus free overnight shipping. Weekend staff online worthless to solve issues. update; BS. I was asking why my payment was not processing, why I had no bonus points, why I could not use the $25 off (which processed the last time I tried) and why I always have trouble signing in... you should at least have read the text. But guess what, I'll probably still have to use y'all since you have bought everyone who supplies BMW parts, etc.

Great Customer Service Purchased some amazing well built items for my MK6 GTi i had some issues with the parts that I had ordered. Upon installation these parts didn’t fit , and after a lot of emails and pictures as I am based in the United Kingdom , the customer service team did their best to help come up with a resolution and will happily recommend and purchase from again. Keep up the great work

Why is ECS still in business? Can anyone tell me why this company is still in business? I'll spare you the details of my story with ECS except to say they have no customer service at all. Further, I twice spoke to their sales person who twice forwarded my call to never answer customer service. His name is Michael. I'm considering filing a civil complaint. Obviously they know about their poor service but have chosen to do nothing about it That helps justify punitive damages in a law suite. What do you think the jury will think about all these reviews?