How do you get to talk to a real person? UPDATE! Parts arrived in a timely manner and were well packaged. Unfortunately, the exhaust support, which is rubber, was already cracked and broken. Haven't called to replace it yet due to having to buy the replacement and receive credit due to it being a "lifetime warranty part". Just tried to call to straighten this out before leaving a review,but it tells me "how to do a return online" Need to speak to a person, not a cheery, robotic voice that tells me nothing useful! UPDATE: Heard from ECS and they are sending out a replacement part. Throws off the timing of the work a bit, but they made good. Stars updated.

one-stop shop Really one stop shop for my vehicle parts, really loves to shop around.

A very satisfied customer Placed an order through customer service. When my parts came it was the wrong parts. When I called to explain, the customer service representative was incredibly helpful and corrected my order and sent the correct parts at no cost to me. I cannot go wrong ordering parts through ECS. They're experienced, courteous and always willing to make their customers happy.

ECS is my go to for anything BMW ECS is my go to for anything BMW. The parts are generally reasonably priced, some great deals come around, and you can get some really quality products. Their staff is ALWAYS helpful with questions and guidance. Never been steered wrong. I get parts for my 1985 535i, 2007 Z4MC, 2007 X3 3.0si, and the 2014 X5 xDrive35i - so their continued support of old and new cars is really important to me.

Worst company ever , DONT BUY ANYTHING Worst company ever Should be out of business Worst customer service in history Waited over 2 weeks to receive the wrong part Then another week or so trying to talk to somone in there customer service team (they dont answer the phones or email back) Its now been over a month and i have had to fix there mistake myself I dont EVER write reviews EVER unless im that satisfied with customer service for example ARM is above and beyond with there customer service and shipping speeds I went ahead and made this review to show how awefull they are Im that mad and dissatisfied that i wrote a review on every single option to leave a review on This is beyond a disgrace of a company