Great Customer Service Had an issue with wrong rotors and ECS made it right without me even asking. Their selector showed rotors that did not mention vented or not. When I received them and took my mine apart mine were vented but 5he ones ordered were not. I called up and they said, don’t worry we will get the correct ones to and they did.

Great customer service hassle free Great customer service hassle free. My package showed up missing two small parts, was shipped replacements the same day. Pretty certain that FedEx was to blame, but ECS didn't make me go through that dreadful claim process. Very thankful for the customer service.

So this company has no clue when your… So this company has no clue when your product will arrive to you once you buy something. I bought a John cooper works pro exhaust kit April 11,2024 and to this day the 25th is hasn't shipped and the expected shipping day changes week after week. The website says your item typically ships by the 3rd business day completely false. I've also asked for a refund which they never honored they gave me store credit..why would i want store credit to a company that takes months to deliver anything? Am I ordering from Japan? even they would have better ETA's this company suuuucks. Each person i speak with just lies oh yea it should ship on the date website says so, i call in next day its been changed again. It annoys me that ECS comes up on the net first when I'm searching to buy car parts because of how inefficient they are.

The GREATEST online European parts… The GREATEST online European parts supplier on the planet. I have been a loyal ECS Tuning customer for over 8 years. I have been an automotive enthusiast/technician for over 37 years. I have dealt with BimmerWorld, Euro Tuning and FCP Euro and ECS Tuning is the only place that consistently exceeds my expectations in every department.

How do you get to talk to a real person? UPDATE! Parts arrived in a timely manner and were well packaged. Unfortunately, the exhaust support, which is rubber, was already cracked and broken. Haven't called to replace it yet due to having to buy the replacement and receive credit due to it being a "lifetime warranty part". Just tried to call to straighten this out before leaving a review,but it tells me "how to do a return online" Need to speak to a person, not a cheery, robotic voice that tells me nothing useful! UPDATE: Heard from ECS and they are sending out a replacement part. Throws off the timing of the work a bit, but they made good. Stars updated.