A very satisfied customer Placed an order through customer service. When my parts came it was the wrong parts. When I called to explain, the customer service representative was incredibly helpful and corrected my order and sent the correct parts at no cost to me. I cannot go wrong ordering parts through ECS. They're experienced, courteous and always willing to make their customers happy.

Great Customer Service Purchased some amazing well built items for my MK6 GTi i had some issues with the parts that I had ordered. Upon installation these parts didn’t fit , and after a lot of emails and pictures as I am based in the United Kingdom , the customer service team did their best to help come up with a resolution and will happily recommend and purchase from again. Keep up the great work

Nothing about this transaction went… Nothing about this transaction went well. Ended up buying elsewhere, saving $300+, plus free overnight shipping. Weekend staff online worthless to solve issues. update; BS. I was asking why my payment was not processing, why I had no bonus points, why I could not use the $25 off (which processed the last time I tried) and why I always have trouble signing in... you should at least have read the text. But guess what, I'll probably still have to use y'all since you have bought everyone who supplies BMW parts, etc.

So this company has no clue when your… So this company has no clue when your product will arrive to you once you buy something. I bought a John cooper works pro exhaust kit April 11,2024 and to this day the 25th is hasn't shipped and the expected shipping day changes week after week. The website says your item typically ships by the 3rd business day completely false. I've also asked for a refund which they never honored they gave me store credit..why would i want store credit to a company that takes months to deliver anything? Am I ordering from Japan? even they would have better ETA's this company suuuucks. Each person i speak with just lies oh yea it should ship on the date website says so, i call in next day its been changed again. It annoys me that ECS comes up on the net first when I'm searching to buy car parts because of how inefficient they are.

Don't rely on ECS Tuning application guide Based upon website guidance, I ordered an auxiliary input wiring harness for my 2003 Mercedes C240. I received it, decided to do some online verification before opening the package. I learned this harness wasn't compatible with my car's wiring. After a lot of hassles I was authorized to return it. I paid shipping both ways for a part incorrect for my car, despite the website claim it would work.