Garbage parts Bad customer service Garbage parts. Defective and cheap spoiler. Looks like junk on the vehicle. If your past the return window good luck getting a replacement! Their lifetime warranty program is JOKE. You basically have to pay for the defective part a 2nd time to replace it and all they do when they get the part back is give you a in store credit. I will NEVER USE THIS COMPANY AGAIN!

How do you get to talk to a real person? UPDATE! Parts arrived in a timely manner and were well packaged. Unfortunately, the exhaust support, which is rubber, was already cracked and broken. Haven't called to replace it yet due to having to buy the replacement and receive credit due to it being a "lifetime warranty part". Just tried to call to straighten this out before leaving a review,but it tells me "how to do a return online" Need to speak to a person, not a cheery, robotic voice that tells me nothing useful! UPDATE: Heard from ECS and they are sending out a replacement part. Throws off the timing of the work a bit, but they made good. Stars updated.

Great Customer Service Had an issue with wrong rotors and ECS made it right without me even asking. Their selector showed rotors that did not mention vented or not. When I received them and took my mine apart mine were vented but 5he ones ordered were not. I called up and they said, don’t worry we will get the correct ones to and they did.

Don't rely on ECS Tuning application guide Based upon website guidance, I ordered an auxiliary input wiring harness for my 2003 Mercedes C240. I received it, decided to do some online verification before opening the package. I learned this harness wasn't compatible with my car's wiring. After a lot of hassles I was authorized to return it. I paid shipping both ways for a part incorrect for my car, despite the website claim it would work.

Why is ECS still in business? Can anyone tell me why this company is still in business? I'll spare you the details of my story with ECS except to say they have no customer service at all. Further, I twice spoke to their sales person who twice forwarded my call to never answer customer service. His name is Michael. I'm considering filing a civil complaint. Obviously they know about their poor service but have chosen to do nothing about it That helps justify punitive damages in a law suite. What do you think the jury will think about all these reviews?