Worst company ever , DONT BUY ANYTHING Worst company ever Should be out of business Worst customer service in history Waited over 2 weeks to receive the wrong part Then another week or so trying to talk to somone in there customer service team (they dont answer the phones or email back) Its now been over a month and i have had to fix there mistake myself I dont EVER write reviews EVER unless im that satisfied with customer service for example ARM is above and beyond with there customer service and shipping speeds I went ahead and made this review to show how awefull they are Im that mad and dissatisfied that i wrote a review on every single option to leave a review on This is beyond a disgrace of a company

one-stop shop Really one stop shop for my vehicle parts, really loves to shop around.

Great Customer Service Purchased some amazing well built items for my MK6 GTi i had some issues with the parts that I had ordered. Upon installation these parts didn’t fit , and after a lot of emails and pictures as I am based in the United Kingdom , the customer service team did their best to help come up with a resolution and will happily recommend and purchase from again. Keep up the great work

How do you get to talk to a real person? UPDATE! Parts arrived in a timely manner and were well packaged. Unfortunately, the exhaust support, which is rubber, was already cracked and broken. Haven't called to replace it yet due to having to buy the replacement and receive credit due to it being a "lifetime warranty part". Just tried to call to straighten this out before leaving a review,but it tells me "how to do a return online" Need to speak to a person, not a cheery, robotic voice that tells me nothing useful! UPDATE: Heard from ECS and they are sending out a replacement part. Throws off the timing of the work a bit, but they made good. Stars updated.

Great customer service hassle free Great customer service hassle free. My package showed up missing two small parts, was shipped replacements the same day. Pretty certain that FedEx was to blame, but ECS didn't make me go through that dreadful claim process. Very thankful for the customer service.