Why is ECS still in business? Can anyone tell me why this company is still in business? I'll spare you the details of my story with ECS except to say they have no customer service at all. Further, I twice spoke to their sales person who twice forwarded my call to never answer customer service. His name is Michael. I'm considering filing a civil complaint. Obviously they know about their poor service but have chosen to do nothing about it That helps justify punitive damages in a law suite. What do you think the jury will think about all these reviews?

How do you get to talk to a real person? UPDATE! Parts arrived in a timely manner and were well packaged. Unfortunately, the exhaust support, which is rubber, was already cracked and broken. Haven't called to replace it yet due to having to buy the replacement and receive credit due to it being a "lifetime warranty part". Just tried to call to straighten this out before leaving a review,but it tells me "how to do a return online" Need to speak to a person, not a cheery, robotic voice that tells me nothing useful! UPDATE: Heard from ECS and they are sending out a replacement part. Throws off the timing of the work a bit, but they made good. Stars updated.

ECS is my go to for anything BMW ECS is my go to for anything BMW. The parts are generally reasonably priced, some great deals come around, and you can get some really quality products. Their staff is ALWAYS helpful with questions and guidance. Never been steered wrong. I get parts for my 1985 535i, 2007 Z4MC, 2007 X3 3.0si, and the 2014 X5 xDrive35i - so their continued support of old and new cars is really important to me.

Just bad customer service They could actually order the parts and not lie to customers. I called in to order my parts, The website and the representatives both said it that the parts were in stocks. Everything that I ordered was in and it should arrive to me within 2 to 3 days. A week later I called to check on my order because I can't even find the email for the order, to track when I called I was told no one but the representative who helped me place the order could figure out what happened to my order. I talk to that representative and was told "oh the orders out. There was a delay I should get my order in the next 2 days. After getting off the phone I magically received my emails with tracking numbers. Telling me the items were just labeled. I would have Appreciate it the truth better than a lie that was back up by your own system.

A very satisfied customer Placed an order through customer service. When my parts came it was the wrong parts. When I called to explain, the customer service representative was incredibly helpful and corrected my order and sent the correct parts at no cost to me. I cannot go wrong ordering parts through ECS. They're experienced, courteous and always willing to make their customers happy.