This Company is Like Talking to a Brick Wall I had bought some wheels from this company and found out they did not fit my vehicle. This is when I first tried to receive a return address. This alone took over 5 days of emailing back and forth because this company does not have a person to answer the phone ever, and I mean ever. This phone will always ring until you have to leave a message. Then once I had received the return address, I shipped the wheels back to the address and waited two weeks. After two weeks, I noticed they hadn't returned my money yet. This is when I emailed/"called" them and explained that I hadn't received my money back yet. After 2 days I finally received an email that stated they still hadn't processed two of my wheels, yet I had given them two weeks to do this. After this, I then emailed/called daily so I could receive updates. After two more days, I then received an email that stated they were still working on this issue. Finally, after another week, they then sent me an email that stated they deducted 20% off my rims and never explained why they did this. I would never want anyone to go through what I had to go through to get this refund.

Order Made... then, Nothing. BUT THEN RESOLUTION To their credit, in the end Finish Line Wheels made everything right. Here's the gist of what happened. I made the order. They processed the payment and confirmed the order (presumably automated). I expected the wheel to ship quickly and receive it within a week or so per their website. After a week without hearing anything further I attempted to contact by phone (where I left a message), and email to both their info@finishlinewheels and dave@finishlinewheels addresses requesting a status update. After 10 days I made another attempt to contact Finish Line Wheels by phone and email. After 13 days I requested cancellation of my order, filed a dispute with the credit card company, and re-ordered the wheel from a different vendor who confirmed the order and then provided shipping info including the tracking number within 8 hours of placing the order. After 15 days I received an email from Bobby at Finish Line Wheels, with a tracking number, although they had shipped the rim a week earlier this was my first communication from Finish Line Wheels since the initial order confirmation. I requested that the shipment be stopped, and Bobby asked me to refuse delivery, unfortunately I was at work, it was being delivered at essentially the same time that Bobby & I began communicating by email. I offered to return the rim to Finish Line Wheels at their expense as I did not need 2 rims. FINISH LINE WHEELS TOLD ME TO KEEP THE RIM AND ISSUED A FULL REFUND. So, once Finish Line Wheels did get in touch they gave 5 star service and made everything right. According to Bobby, they had a lot of people out sick, which may well be the case given the ongoing COVID19 situation. Should I require another rim in the future I would give Finish Line Wheels another chance.

Order completed in a timely fashion Finish line wheels took a little longer than expected to complete my order however they did follow through and complete the order. Three rims were delivered and the 4th was 2 weeks out. They did keep in touch with me letting me know they working on the problem. Our customer was happy with the rims and ultimately that's what is most important to us.

Absolute worst! I ordered a wheel for my Mercedes 2 months ago, received the incorrect wheel. It took a week for anyone to finally respond on a resolution. I finally received a return label, I returned the wheel promptly. Now 3 weeks later, I still don’t have a refund or the correct wheel. Magically, after a stern email, the refund was issued. Summary: don’t do business with this company, terrible customer service.

W203 C230K Got the correct wheels I needed! After searching around no one had the wheels I needed except finishline wheels! These reviews had me thinking I was going to get scammed! Great service and lightning fast response times!