Stay away I had a very bad experience with this company. Unfortunately it was not just one, but several problems. Me and my girlfriend tried to rent a car in spain. First of all the car we tried to rent was not awailable, but a much more expencive car (same size) was. Second, we were charged twice and the company was absolutely useless in trying to sort it out. Stay away

STAY AWAY FROM THIS CROWD STAY AWAY FROM THIS CROWD. IF ANYTHING WALK. DONT BOTHER RENTING FROM THIS CROWD. I SPENT MONTHS TRYING TO GET MY MONEY BACK. ALL I GOT IS A LOAD OF SILENCE. IF YOU INTEND ON RENTING A CAR, STAY AWAY BECAUSE THEY ARE THEIVES AND WILL ROB YOU.

They have stolen my money. They have stolen my money. I canceled a booking scheduled for April 2020 in March 2020 when my vacation had to be canceled because of Covid 19. I called and requested a refund, then called again the next day to verify that they had indeed made the cancellation. It took many tries to get through to make the cancellation. Their phone lines were closed for days. As the booking date approached, they sent me some insurance information and a booking confirmation. I then sent two emails to their customer service address explaining that I had canceled the reservation per their instructions. This was still within their window of opportunity to cancel and receive a refund. The booking date passed. I cannot get through to a person on the phone regarding my refund. Via an email form letter, they’ve just sent me a refusal of my refund stating their refund policy. They say I did not cancel the booking and They do not owe me a refund. To paraphrase, “sorry this is not the answer you wanted.” I’m contesting the charge with my bank, but I don’t know that this is the kind of fraud I’m protected from. This is truly despicable. I had no problem with any of my other vacation reservations. Most people seem to be understanding and have a spirit of working together with me to rebook. This company has taken advantage of me and on the bottom line, have robbed me. Theresa Rice

Unacceptable businessmethods I have tried to book a car with this company once and based on that experience alone I will definately not try again. I made a reservation for a car and the company wrote me after to days, that the selected car group was not available. Instead they offered me another car at almost twice the original price. But the car they offered me at twice the price was EXACTLY the same as the one i booked in the first place. Unacceptable and in my country that is illegal as well.