I briefly read the reviews for UPSW and… I briefly read the reviews for UPSW and thought they were ok. I did notice that one customer wasn't happy because of poor packaging. When I received my replacement exhaust system it was damaged with dents and gouges. It was pretty bad that the muffler I removed after 120,000 miles was in better shape then the new one from UPSW. Their excuse was "we pack them loosely and some damage is typical." Another line was "The damage is cosmetic and won't impact its function." They did offer to replace it, but I didn’t have a month to wait. I also wasn't confident the replacement would be in any better shape. I will not order from them again and recommend others find a different source for replacement exhaust parts. The company response to my review was correct. I did suggest a partial return to save us both shipping costs. After seeing some other reviews I figured it was best to just cut my losses and not order from them again. The low rating was based on my negative experience with poor customer service and email responses after receiving damaged parts. Please take a look at their reviews on Google. Much different then this rating. .

Quality parts at great prices Quality parts at great prices, just wish they would communicate shipping details, missed my package twice because they required a signature. Would’ve been nice to know.

Exhaust parts fit well and seem to be… Exhaust parts fit well and seem to be good quality. Unfortunately, no hardware was included and one supplied gasket was the wrong size, so it took another $30 in parts to complete the install.

Either ignorant or inept. I called on Tuesday morning to ask how long it would take to receive a 99 Honda CRV exhaust kit. I was told if I ordered before noon, it would ship out that same day, and I would get it Thursday, Friday at the latest. Because of this, I place my order instead of picking one up in town. I place my order, then I call back the order support and ensure that it is going to be sent out that Tuesday. I'm told 'yep! there is a note here that says to make sure it gets out today!' Come Thursday, I am asking for the tracking info, and they tell me they just shipped it out that morning, the day they initially said I'd receive it.

Not sure what car this muffler is for but it’s not mine The muffler is shorter and a LOT narrower than the part it replaces. As a result I was unable to use the hanger on one side. As I’ve read from others, a bunch of parts that look like they “might fit” do not work on my car. Run from this place.