This is a fraudulent Insurance Company! Do NOT use and pay for extended warranty from Infinite Auto Protection. They gladly take your money, but will never answer the phone. Even when you call them during the business hours, the recording tells you that you have called after business hours. The customer service, claims and accounting departments put you on hold and never come back! If you decide to cancel your policy, they immediately respond, but after cancelling your policy, they will never return your premium. See the many similar reviews online. If you have the same problems, contact the Michigan Attorney General and the Attorney Generals of your states. Additionally, contact Eastern Michigan BBB, FTC (877) 482-4357, and the FBI, IC3.GOV.

Good luck getting a claim approved. They don't answer their phones or email. I've been paying my premiums as scheduled for nearly 2 years & I now have an issue (the AC in my MINI) that needs to be repaired. I have called the company 15 times, & only spoken to one less than helpful person. All calls involved extensive hold times, & in 14 of the 15 calls, I was disconnected after being on hold for 15-20 mins. I finally got a claim number. That was last week. I have sent several emails as well. My mechanic also cannot get thru to a person to get the claim authorized. No one, & especially not a business, has time to sit around, wait on hold & be hung up on, multiple times several days in a row. It's August, in AZ, and I need to have my AC repaired, period. It's supposed to be covered. This company is absolutely useless & continues to blame their poor response times (or lack of any response) on COVID-19. There is no excuse, except that they're scamming people, apparently.

DO NOT USE THESE FOLKS! I have never been involved with a firm that devalues its customers so much! Your customer support is horrendous. I canceled my contract and it's been 3+ months with no refund. I currently have a case on file with the Michigan Attorney Generals office to cover what is rightfully mine. i would not reccomend you at all. UPDATE: After getting the Michigan Attorney Generals office of Consumer Protection involved I finally got my refund! It’s a stall game folks! They want to see if you’ll give up! DON’T!!! Get the AG’s office involved!

Worcester Consumer Rights is on this… Worcester Consumer Rights is on this for me in Massachusetts. They have written them two emails already requesting response. If there is no response they escalate to the AG - I highly advise you contact your Attorney General in your state, a class action lawsuit needs to happen; 4000 dollars for two bogus contracts.

Same as all the rest of the reviews Same as all the rest of the reviews. None of the reviews here are exaggerated based on my personal experiences. I’ve had 2 claims so far and had to pay them both myself to get my F-150 back on the road. Find a different company, you’ll regret using Infinite.