Good luck getting a claim approved. They don't answer their phones or email. I've been paying my premiums as scheduled for nearly 2 years & I now have an issue (the AC in my MINI) that needs to be repaired. I have called the company 15 times, & only spoken to one less than helpful person. All calls involved extensive hold times, & in 14 of the 15 calls, I was disconnected after being on hold for 15-20 mins. I finally got a claim number. That was last week. I have sent several emails as well. My mechanic also cannot get thru to a person to get the claim authorized. No one, & especially not a business, has time to sit around, wait on hold & be hung up on, multiple times several days in a row. It's August, in AZ, and I need to have my AC repaired, period. It's supposed to be covered. This company is absolutely useless & continues to blame their poor response times (or lack of any response) on COVID-19. There is no excuse, except that they're scamming people, apparently.

STAY AWAY DON'T TRUST THEM Like everyone else almost impossible to file a claim or get them on the phone. When I call they are rude and make it seem its my fault. The option for repair shops to report an issue is hangs up on the shops or sends them to voicemail and ever calls them back. Worst service and to me a fradulent company that will rip you off.

Infinite Auto Protection is a Criminal Enterprise My experience is actually 0 stars. I have filed a complaint with Eastern Michigan BBB and Michigan Department of Attorney General. I have charged them with Fraud, Fraud Across State Lines and Breach of Contract. I have also charged the principal of the company individually with these crimes. I will contact an attorney if BBB does not get a satisfactory answer to my charges and the Department of AG does not take up the case. My suit will be for more than $20,000 in actual damages, (Audi A8L 4.0, damaged turbo chargers, $12,400; unpaid refund of cancelled policy less than 8 mos. of 36 mos. $2,200; costs related to new car purchase at least 3 years prior to planned new car purchase) and I believe I have solid, documented proof to support my allegations. I encourage anyone who has suffered damages and believes Infinite Auto Protection is a criminal enterprise to do the same

Infinite Auto Protection are Crooks. Beware Had warranty with Infinite Auto Protection for 3 years before I tried to file my first claim. Repair shop tried for 2 days to get through to someone and then gave up. Told us we had to get Infinite to call them. We could never get anyone to answer phone. Ended up paying out of pocket for service. Second claim, same thing. They just don't answer phone. Third claim this January 2022, engine lost compression and dealership said repair was going to be very expensive. Could contact Infinite, so I sold car for scrap. Anyone reading this review... Do not, I repeat do not pay for a warranty with this company. Their BBB rating is an F. Don't believe their ad. Bunch of crooks.

This is a fraudulent Insurance Company! Do NOT use and pay for extended warranty from Infinite Auto Protection. They gladly take your money, but will never answer the phone. Even when you call them during the business hours, the recording tells you that you have called after business hours. The customer service, claims and accounting departments put you on hold and never come back! If you decide to cancel your policy, they immediately respond, but after cancelling your policy, they will never return your premium. See the many similar reviews online. If you have the same problems, contact the Michigan Attorney General and the Attorney Generals of your states. Additionally, contact Eastern Michigan BBB, FTC (877) 482-4357, and the FBI, IC3.GOV.