Great bikes and customer service This is my son's second bike from Belsize. He recently out-grew his 16" bike, and we got him a 20" one. We picked Belsize primarily because of its light weight. He had another 16" bike when he first started learning, but that was too heavy for him, and he didn't want to practice with it. Yet he 'mastered' riding bikes the second day on a Belsize bike :) There was a little hiccup with our second bike. Everything was great except that the box came with 2 right pedals. I contacted their support email and Shirley was great. She sent me a left pedal and now my 7 yo is happily riding his 20" bike.

Great bike, great customer-service My 5-year-old loves her first pedal-bike - a pink Belsize! It was important for me to get her a bike that 1) had hand brakes, 2) had no training wheels, and 3) was lightweight and easy to maintain. She learned to ride it in a couple of hours which totally surprised me. I think the bike's light weight contributed to that. The excellent customer service (responsive and prompt) has been an unexpected bonus. The seat post had some issues after a year, but the company promptly replaced it for us.

High quality bike - wonderful that it has no coaster brake!!!! Bought the bike through the company website. It arrived timely and is very well made. Much higher quality than what you will find at Walmart. Much lighter with better finish, and most importantly it has NO COASTER BRAKE!!! Just real bike brakes front and back. The coaster brake on my daughter's bike was confusing her and keeping her from learning to peddle like a pro.

The product is great The product is great. Even after an unfortunate parts dysfunction, the service department replaced the part quickly and were very responsive. I will purchase again for my other kids.

The 16'' bike The 16'' bike is high quality although the hardware will rust in areas prone to it. I sprayed some corrosion control on it and have no problems. Its light weight and very easy for my 3 y/o to ride. He figured it out within minutes after only riding a 8'' strider bike. One of the bolts came loose/lost and the support team was extremely helpful and sending me one of their special bolts. We will be buying the 20'' bike when the kids are big enough.