Best mtb shop in the uk by far What can I say? Best MTB shop I've ever visited. From the start Gav was very professional and easy to deal with. All the good service started soon as I walked through the door to collect my Santa Cruz e bike. I was made to feel important and appreciated. This attitude towards customers is very hard to come by these days. I will continue to use Stif just because of the great customer service from Gav and the rest of the lads in the Harrogate shop. Great work guys.

Just bought five ten trailcross gtx… Just bought five ten trailcross gtx shoes. Order placed Friday morning and shoes was delivered to Northern Ireland address on Saturday ( shoes looks fantastic and very comfy, haven't tried on wet yet)😊. Fantastic customer service when need to buy spare parts for dropper seatpost earlier on. Highly recommended. Will definitely shop with you again. Thanks.

Emergency repair needed! On a cycle tour and desperately needed a new brake cable. Stif Cycles was the nearest Cycle Shop but 3 miles away. They offered to drive over, collect me and the bike, take to their shop for repair - and for me to cycle back. While there they then proceeded to replace the other cable too (and not charge for it). An excellent Team, really interesting store and superb service!

The staff should be ashamed terrible ☹️ Really awful customer service Wanted to order Santa Cruz bike Phoned several times spoke to the team No call back, I understand things are not good at the moment but the staff should say we are not able to take orders not promise to call back This was a genuine enquiry So disappointed with this company who advertise in MTB mag I have now ordered from another company who couldn’t be more helpful Thanks for nothing Terrible

Not the best experience I have ever had. Would never deal with this company again, customer service is extremely poor, Happy to sell you a product but the after care is simply appalling waiting 2 months to have a simple issue dealt with. A good company is one who has the ability to manage it's customers expectations, this one I'm afraid can't even demonstrate the basic principles of customer care. Rude, obnoxious shop manager.... One to avoid.