Best mtb shop in the uk by far What can I say? Best MTB shop I've ever visited. From the start Gav was very professional and easy to deal with. All the good service started soon as I walked through the door to collect my Santa Cruz e bike. I was made to feel important and appreciated. This attitude towards customers is very hard to come by these days. I will continue to use Stif just because of the great customer service from Gav and the rest of the lads in the Harrogate shop. Great work guys.

Great service from the team at Stif Great service from the team at Stif – after reading too many bike reviews online I visited the store and used some of their demo bikes, this really helped me find the right bike and size, the team were on hand to offer their thoughts too. Awesome stuff, thanks!

Not the best experience I have ever had. Would never deal with this company again, customer service is extremely poor, Happy to sell you a product but the after care is simply appalling waiting 2 months to have a simple issue dealt with. A good company is one who has the ability to manage it's customers expectations, this one I'm afraid can't even demonstrate the basic principles of customer care. Rude, obnoxious shop manager.... One to avoid.

The staff should be ashamed terrible ☹️ Really awful customer service Wanted to order Santa Cruz bike Phoned several times spoke to the team No call back, I understand things are not good at the moment but the staff should say we are not able to take orders not promise to call back This was a genuine enquiry So disappointed with this company who advertise in MTB mag I have now ordered from another company who couldn’t be more helpful Thanks for nothing Terrible

These guys know their stuff! Used these guys for a few years now and their service is bettered only by their knowledge. Whether it’s been buying individual parts or full custom bike build, their knowledge and advice is on the money.