Setting The MTB Retail Standard I’ve bought 2 Santa Cruz bikes from Stif Harrogate. They’re absolutely fantastic. Their prices, untouchable customer service, honesty and product knowledge set them apart from every other bike shop in this market. I’ve had valves fail and had replacements shipped under warranty the next day, brake issues that have been sorted and all forms of advice on owning a top end enduro bike. The guys at Stif are an asset to their company and the reason I’ll only ever buy a bike from this business. Jed is super efficient, fair and straight up on the warranty side. Their workshop is fantastically ran and their sales team are real riders with real world experience.

Great service from stiff as usual Great service from stiff as usual. Very helpful and knowledgeable staff who always go the extra mile to help out. Would definitely recommend using them.

Had some issues with a retun I was due… Had some issues with a retun I was due to make being stolen from my car. The guys at Stif were legends about it and sorted my refund. Bought some other knee pads, fast and efficient. Perfect customer service. Highly recommend

Emergency repair needed! On a cycle tour and desperately needed a new brake cable. Stif Cycles was the nearest Cycle Shop but 3 miles away. They offered to drive over, collect me and the bike, take to their shop for repair - and for me to cycle back. While there they then proceeded to replace the other cable too (and not charge for it). An excellent Team, really interesting store and superb service!

Just made another purchase from Stif… Just made another purchase from Stif and yet again they proved they have the technical knowledge and great customer service that always make me think of them first. Sometimes you'll pay more than the internet warehouses cost.......but you get more :)