Setting The MTB Retail Standard I’ve bought 2 Santa Cruz bikes from Stif Harrogate. They’re absolutely fantastic. Their prices, untouchable customer service, honesty and product knowledge set them apart from every other bike shop in this market. I’ve had valves fail and had replacements shipped under warranty the next day, brake issues that have been sorted and all forms of advice on owning a top end enduro bike. The guys at Stif are an asset to their company and the reason I’ll only ever buy a bike from this business. Jed is super efficient, fair and straight up on the warranty side. Their workshop is fantastically ran and their sales team are real riders with real world experience.

STIFFED on the purchase Great staff great service a little bit angry that the 5010 we just purchased only a few weeks ago in preparation for Xmas stores unused has now been discounted a further £1000. I would not have minded but the sale guy made the impression this was the absolute steal when we purchased. Overhaul shop Great but has now made me hesitant as was looking to purchase another bike and these guys are the main dealers. £1000 can make a difference to a 13 year old in gear to go with his bike.

Not the best experience I have ever had. Would never deal with this company again, customer service is extremely poor, Happy to sell you a product but the after care is simply appalling waiting 2 months to have a simple issue dealt with. A good company is one who has the ability to manage it's customers expectations, this one I'm afraid can't even demonstrate the basic principles of customer care. Rude, obnoxious shop manager.... One to avoid.

Top service Purchased a new bike, informed staff, no pressure, offer of trial / test-ride, really good deal, and efficient/fast shipping (even carrier handled damage to box well managed and recorded). Would trust.

Stifmtb rullz Stifmtb has great, fast, and kind service. It's easy and very comfortable to contact the representatives by email or chat on the website. They are very responsive and can professionally answer each question. It's not my first experience with buying from Stif and definitely not the last. Thumbs up!!!