The staff should be ashamed terrible ☹️ Really awful customer service Wanted to order Santa Cruz bike Phoned several times spoke to the team No call back, I understand things are not good at the moment but the staff should say we are not able to take orders not promise to call back This was a genuine enquiry So disappointed with this company who advertise in MTB mag I have now ordered from another company who couldn’t be more helpful Thanks for nothing Terrible

Great company Great company, excellent customer service and very friendly staff capable of answering any questions, recently purchased a Santa Cruz tallboy from here and the whole process was a pleasure, can’t recommend highly enough.

Great service from stiff as usual Great service from stiff as usual. Very helpful and knowledgeable staff who always go the extra mile to help out. Would definitely recommend using them.

Best mtb shop in the uk by far What can I say? Best MTB shop I've ever visited. From the start Gav was very professional and easy to deal with. All the good service started soon as I walked through the door to collect my Santa Cruz e bike. I was made to feel important and appreciated. This attitude towards customers is very hard to come by these days. I will continue to use Stif just because of the great customer service from Gav and the rest of the lads in the Harrogate shop. Great work guys.

Top-notch experience I ordered a frame from Stif and I was very pleased with the whole process. Helpful and quick email communication (shout-out to RobW), fast international delivery, really solid packaging, great price. Well done guys, I won't hesitate to order from Stif again.