AVOID AT ALL COSTS AVOID AT ALL COSTS These guy's are an absolute waste of time. If you have any problems with your wheels the will firstly ignore you and the block you from making any contact with them. I've returned a wheel to them for a warranty repair which took an age to sort out and now all my emails bounce back and I've been blocked on social media! Now left with one wheel and having to sort it through trading standards. If you read some of the other reviews left on hear you will see I'm not alone in this.

Poor warranty experience Working in the cycling industry specifically within customers service I am the first to know and appreciate that product do have occasional issues from new. I was disappointed when my brand new ZED rear wheel failed on its 3rd ride out due to a spike nipple failing. I thought nothing of it given ZED are a local business, and thought the customer would be great. Although it was much the opposite. I had to work out how to return the wheels, as although there was a returns label no instructions were provided. After 3 weeks of little to no update I was eventually told that they needed my front wheel in order to repair my rear wheel??? Over 3 weeks and later I had my wheel returned and on the first ride of 5.5km, it was buckled. Obviously this is not what you would expect from a high end wheel. Currently I’m having to file a case American Express as this has caused damage to my equally as new frame set. EDIT: I have had the wheels back 12 days, and only had chance to do 100ish km. Yesterday evening I turned into my street, after a short ride home from work, and the wheel exploded. Yet to hear what ZED have to say but now I’m left with a £1300 wind chime. Overall this negative experience has changed my opinion on ZED from a raving fan to someone unlikely to order from or recommend ZED again.

No after sales customer support I purchased wheels from Zed Bike Wheels late last year. Since then I had a bearing failure on the freehub and both hubs run rough, having had around 2,500km on them. I sent a query in October by their online form asking what the bearings are so that I may replace them. No reply, tried calling and the telephone automatically directed me to their website which is where I had already tried to make contact. I also found no recent activity on their social media pages or facebook. I gave up on the assumption that they had ceased trading. Update 17/02/2024 - Earlier in the year after seeing this review ZED requested contact details to discuss and resolve the issues. These were provided but have not received any contact since from ZED. I suspect they can just about cope with producing wheelsets and that's their limit. You have been warned.

Had to use the chargeback feature on my credit card to get my money back. I found out today that my case to recover my money from Zed was finally closed after buying a wheelset from them a long time ago. The whole experience was dreadful from beginning to end. Poor order process blamed on website issues that i later found out to be because a disgruntled ex-supplier/partner hadn’t been paid. The order took 3 months to arrive, not the 3 weeks promised, with no apology or real explanation. Then months of faults started. Despite giving Zed several opportunities to resolve them they became less and less responsive. Their general attitude was unprofessional and deliberately awkward and eventually, after 9 months of not having any wheels and being refused a refund, I started the charge back process with my credit card company. Reading other reviews on Trustpilot and other websites, and speaking to other people in the local area, it sounds like this isn’t an isolated incident. I would strongly advise anyone considering using them to look elsewhere. It’s not worth the worry or hassle.

Amazing wheels at a competitive price Amazing wheels at a good price and have been faultless in the years I have had them. Wanted to change the freehub and they were also helpful with advice/providing parts even though this was some time after purchase.