No after sales customer support I purchased wheels from Zed Bike Wheels late last year. Since then I had a bearing failure on the freehub and both hubs run rough, having had around 2,500km on them. I sent a query in October by their online form asking what the bearings are so that I may replace them. No reply, tried calling and the telephone automatically directed me to their website which is where I had already tried to make contact. I also found no recent activity on their social media pages or facebook. I gave up on the assumption that they had ceased trading. Update 17/02/2024 - Earlier in the year after seeing this review ZED requested contact details to discuss and resolve the issues. These were provided but have not received any contact since from ZED. I suspect they can just about cope with producing wheelsets and that's their limit. You have been warned.

Amazing wheels at a competitive price Amazing wheels at a good price and have been faultless in the years I have had them. Wanted to change the freehub and they were also helpful with advice/providing parts even though this was some time after purchase.

Had to use the chargeback feature on my credit card to get my money back. I found out today that my case to recover my money from Zed was finally closed after buying a wheelset from them a long time ago. The whole experience was dreadful from beginning to end. Poor order process blamed on website issues that i later found out to be because a disgruntled ex-supplier/partner hadn’t been paid. The order took 3 months to arrive, not the 3 weeks promised, with no apology or real explanation. Then months of faults started. Despite giving Zed several opportunities to resolve them they became less and less responsive. Their general attitude was unprofessional and deliberately awkward and eventually, after 9 months of not having any wheels and being refused a refund, I started the charge back process with my credit card company. Reading other reviews on Trustpilot and other websites, and speaking to other people in the local area, it sounds like this isn’t an isolated incident. I would strongly advise anyone considering using them to look elsewhere. It’s not worth the worry or hassle.

ZED, Avoid!! Ongoing issues with LAST UPDATE Well, I can't review the product as I've not got them. But as good as the wheels may or not be,they can't be worth the hassle you'll encounter after purchase and that's before you get them. As such,this review is about ZED, not their wheels. I'd like to think the product is better than the service. A few weeks before I ordered, I got in touch to ask about delivery times. I got no response but as i had cleared my spam filter, thought it may have gone in there. So, I ordered a pair of ZED carbon wheels. I was sent an immediate order confirmation and their warranty/T'C's which claim that they "Promise to keep you updated on your order" and, "Can't wait to offer you great customer service". After two weeks with no other info, ( so much for their promises of updates) I got in touch through their website as this is what they request on your order confirmation. No reply, (a day is plenty of time to reply if your boasting of great customer service). I then called ZED on the number supplied but, this isn't accepting any calls (and still isn't as of 08/01/24) and just requests that you contact them through their website email. I then sent another email to the person who deals with the warranty,(but as they are just a two person business, I assume this is the same person that deals with all the clerical work, hence why they request you don't send multiples of the same email as it'll bog them down). This email just bounces back stating their remote server is misconfigured, leaving you only one option to get in touch, the website, which they don't seem to reply to. As such, I cancelled my order, and I'm not the first looking at other reviews. If the lack of promised updates,lack of GREAT customer service and having to jump through hoops to find the progress of your order ( I still haven't) doesn't put you off, think on as to what they would be like if you were to have a warranty issue. It is for this reason I cancelled UPDATE. Heard back after 18 days since order was placed. They say they are checking the status of my order in the workshop? (Which we all know means that they haven't been started or arrived in stock, let alone ready for dispatch) ZED do say they have been ill, (there's only two of them don't forget) and have had IT issues. But, knowing this, they refer you to the website when you call. So why not take calls ZED?? They offered free life time warranty or 2 tires if I wasn't to cancel, (but first impressions, and that customer service is non existant, I had already made my mind up). They then advised that it may take up to 28 days to return the money, I'm keeping tabs on when it is returned, as I've no confidence in this company unfortunately. After 30 days, I've still not recevied the refund. I have messaged, but not expecting a reply. Will keep updating... So after several emails over the course of a nearly a week (they are still not taking calls) I eventually heard back, and still not having had the refund after 35 days they are basically still blaming health and IT issues... Regardless, with their continuing ill health and IT issues that delay orders and customers concerns, they can still find the time to update their website and offer 30% off in their sale, (nothing wrong with their time or IT in my book). ZED also say they are having issues with their card provider... (no problem taking money though!) and have advised that I raise the dispute with my card provider, which i have just started, and my bank says that they've never heard before that poor health can prevent a card refund, when they can be well enough to message... If after all this you still want to order, go ahead, you've been warned...just make sure you pay by credit card. However, ZED have thanked me for leaving a 2 star review. For that, I'm dropping it back to 1 star for the antagonistic comment that was uncalled for. So if you're reading ZED, If you can't accept an honest review maybe improve your business? If there's only the two of you,(which you reminded me of on the few emails you sent) maybe employ more staff, as it's obvious you can't cope as things stand. They then go onto moan that they don't reply or use Trustpilot because they'd charge them £00's per month,obviously they don't mind reading them...but still don't act up on them. Before pressing that confirm the order button, bear in mind Hunt bike wheels. I placed an order and these were dispatched, delivered and on my bike within 3 days. So only now do ZED wheels accept they have failed, albeit over 2 months since purchase, but I've still to receive a refund! To appease their failed customers they could have offered to bank transfer refunds for speed. I've had to claim it back from my credit card. Working in the cycling industry as well, I've informed all of my customers who are looking at Zed wheels to really think of what may happen before purchasing.

Disgraceful company Ordered my wheels 17.10.23. Took money immediately. Said they would deliver 6.11.23. They failed to deliver and I cancelled my order. I must have sent over 10 email chasing my order. Another 10 to confirm my cancellation Follwed by another 30 emails asking for my refund. They have no contact telephone number. Two Directors who are the worst culprits I have ever come across. They said refunds take 28 days Nearly 60 days after threatening to take them to the Financial Ombudsman. Don't touch them with a bargepole. Absolutely the worst bike people ever.