Avoid at all costs I don't often write reviews but I feel compelled to do so on this occasion. I would not be exaggerating to say this has been one of my worst experiences of a high ticket purchases. Basically £700 worth of wheels. Approx 1,000 miles on the wheelset and rear free hub started to come loose. I thought not a problem with a 3 year warranty and duly sent off for repair. No contact for several weeks and eventually receive a bill for the repair with the claim it was wear and tear so not covered under warranty. I paid as I was concerned my rear wheel wouldn't be seen again. Inference either the components are cheap rubbish from China or the assembly was poor as a 1,000 miles does not constitute any sort of distance to wear a hub out. Reading other reviews here there is obviously a common theme where this business likes the sales but not interested in looking after the customer. Sad thing is the husband and wife team don't realise that these poor reviews cost them much more than the warranty repair would have done.

No after sales customer support I purchased wheels from Zed Bike Wheels late last year. Since then I had a bearing failure on the freehub and both hubs run rough, having had around 2,500km on them. I sent a query in October by their online form asking what the bearings are so that I may replace them. No reply, tried calling and the telephone automatically directed me to their website which is where I had already tried to make contact. I also found no recent activity on their social media pages or facebook. I gave up on the assumption that they had ceased trading. Update 17/02/2024 - Earlier in the year after seeing this review ZED requested contact details to discuss and resolve the issues. These were provided but have not received any contact since from ZED. I suspect they can just about cope with producing wheelsets and that's their limit. You have been warned.

Honest and genuine people to deal with Honest and genuine people to deal with, Lee was more than happy to discuss the specs and pros and cons of the wheels which have been fantastic to date. Great wheels at a great price and more than happy to recommend.

AVOID AT ALL COSTS AVOID AT ALL COSTS These guy's are an absolute waste of time. If you have any problems with your wheels the will firstly ignore you and the block you from making any contact with them. I've returned a wheel to them for a warranty repair which took an age to sort out and now all my emails bounce back and I've been blocked on social media! Now left with one wheel and having to sort it through trading standards. If you read some of the other reviews left on hear you will see I'm not alone in this.

Ordered, never heard any more ? Bought a wheelset and after I received the thank you for your order email I never heard from them again despite emailing multiple times (now 20 days later). Currently doing a credit card chargeback. Disappointing.