Poor warranty experience Working in the cycling industry specifically within customers service I am the first to know and appreciate that product do have occasional issues from new. I was disappointed when my brand new ZED rear wheel failed on its 3rd ride out due to a spike nipple failing. I thought nothing of it given ZED are a local business, and thought the customer would be great. Although it was much the opposite. I had to work out how to return the wheels, as although there was a returns label no instructions were provided. After 3 weeks of little to no update I was eventually told that they needed my front wheel in order to repair my rear wheel??? Over 3 weeks and later I had my wheel returned and on the first ride of 5.5km, it was buckled. Obviously this is not what you would expect from a high end wheel. Currently I’m having to file a case American Express as this has caused damage to my equally as new frame set. EDIT: I have had the wheels back 12 days, and only had chance to do 100ish km. Yesterday evening I turned into my street, after a short ride home from work, and the wheel exploded. Yet to hear what ZED have to say but now I’m left with a £1300 wind chime. Overall this negative experience has changed my opinion on ZED from a raving fan to someone unlikely to order from or recommend ZED again.

Ordered, never heard any more ? Bought a wheelset and after I received the thank you for your order email I never heard from them again despite emailing multiple times (now 20 days later). Currently doing a credit card chargeback. Disappointing.

Disgraceful company Ordered my wheels 17.10.23. Took money immediately. Said they would deliver 6.11.23. They failed to deliver and I cancelled my order. I must have sent over 10 email chasing my order. Another 10 to confirm my cancellation Follwed by another 30 emails asking for my refund. They have no contact telephone number. Two Directors who are the worst culprits I have ever come across. They said refunds take 28 days Nearly 60 days after threatening to take them to the Financial Ombudsman. Don't touch them with a bargepole. Absolutely the worst bike people ever.

Amazing wheels at a competitive price Amazing wheels at a good price and have been faultless in the years I have had them. Wanted to change the freehub and they were also helpful with advice/providing parts even though this was some time after purchase.

Honest and genuine people to deal with Honest and genuine people to deal with, Lee was more than happy to discuss the specs and pros and cons of the wheels which have been fantastic to date. Great wheels at a great price and more than happy to recommend.