Ordered, never heard any more ? Bought a wheelset and after I received the thank you for your order email I never heard from them again despite emailing multiple times (now 20 days later). Currently doing a credit card chargeback. Disappointing.

Avoid at all costs I don't often write reviews but I feel compelled to do so on this occasion. I would not be exaggerating to say this has been one of my worst experiences of a high ticket purchases. Basically £700 worth of wheels. Approx 1,000 miles on the wheelset and rear free hub started to come loose. I thought not a problem with a 3 year warranty and duly sent off for repair. No contact for several weeks and eventually receive a bill for the repair with the claim it was wear and tear so not covered under warranty. I paid as I was concerned my rear wheel wouldn't be seen again. Inference either the components are cheap rubbish from China or the assembly was poor as a 1,000 miles does not constitute any sort of distance to wear a hub out. Reading other reviews here there is obviously a common theme where this business likes the sales but not interested in looking after the customer. Sad thing is the husband and wife team don't realise that these poor reviews cost them much more than the warranty repair would have done.

ZED, Avoid!! Ongoing issues with LAST UPDATE Well, I can't review the product as I've not got them. But as good as the wheels may or not be,they can't be worth the hassle you'll encounter after purchase and that's before you get them. As such,this review is about ZED, not their wheels. I'd like to think the product is better than the service. A few weeks before I ordered, I got in touch to ask about delivery times. I got no response but as i had cleared my spam filter, thought it may have gone in there. So, I ordered a pair of ZED carbon wheels. I was sent an immediate order confirmation and their warranty/T'C's which claim that they "Promise to keep you updated on your order" and, "Can't wait to offer you great customer service". After two weeks with no other info, ( so much for their promises of updates) I got in touch through their website as this is what they request on your order confirmation. No reply, (a day is plenty of time to reply if your boasting of great customer service). I then called ZED on the number supplied but, this isn't accepting any calls (and still isn't as of 08/01/24) and just requests that you contact them through their website email. I then sent another email to the person who deals with the warranty,(but as they are just a two person business, I assume this is the same person that deals with all the clerical work, hence why they request you don't send multiples of the same email as it'll bog them down). This email just bounces back stating their remote server is misconfigured, leaving you only one option to get in touch, the website, which they don't seem to reply to. As such, I cancelled my order, and I'm not the first looking at other reviews. If the lack of promised updates,lack of GREAT customer service and having to jump through hoops to find the progress of your order ( I still haven't) doesn't put you off, think on as to what they would be like if you were to have a warranty issue. It is for this reason I cancelled UPDATE. Heard back after 18 days since order was placed. They say they are checking the status of my order in the workshop? (Which we all know means that they haven't been started or arrived in stock, let alone ready for dispatch) ZED do say they have been ill, (there's only two of them don't forget) and have had IT issues. But, knowing this, they refer you to the website when you call. So why not take calls ZED?? They offered free life time warranty or 2 tires if I wasn't to cancel, (but first impressions, and that customer service is non existant, I had already made my mind up). They then advised that it may take up to 28 days to return the money, I'm keeping tabs on when it is returned, as I've no confidence in this company unfortunately. After 30 days, I've still not recevied the refund. I have messaged, but not expecting a reply. Will keep updating... So after several emails over the course of a nearly a week (they are still not taking calls) I eventually heard back, and still not having had the refund after 35 days they are basically still blaming health and IT issues... Regardless, with their continuing ill health and IT issues that delay orders and customers concerns, they can still find the time to update their website and offer 30% off in their sale, (nothing wrong with their time or IT in my book). ZED also say they are having issues with their card provider... (no problem taking money though!) and have advised that I raise the dispute with my card provider, which i have just started, and my bank says that they've never heard before that poor health can prevent a card refund, when they can be well enough to message... If after all this you still want to order, go ahead, you've been warned...just make sure you pay by credit card. However, ZED have thanked me for leaving a 2 star review. For that, I'm dropping it back to 1 star for the antagonistic comment that was uncalled for. So if you're reading ZED, If you can't accept an honest review maybe improve your business? If there's only the two of you,(which you reminded me of on the few emails you sent) maybe employ more staff, as it's obvious you can't cope as things stand. They then go onto moan that they don't reply or use Trustpilot because they'd charge them £00's per month,obviously they don't mind reading them...but still don't act up on them. Before pressing that confirm the order button, bear in mind Hunt bike wheels. I placed an order and these were dispatched, delivered and on my bike within 3 days. So only now do ZED wheels accept they have failed, albeit over 2 months since purchase, but I've still to receive a refund! To appease their failed customers they could have offered to bank transfer refunds for speed. I've had to claim it back from my credit card. Working in the cycling industry as well, I've informed all of my customers who are looking at Zed wheels to really think of what may happen before purchasing.

Poor warranty experience Working in the cycling industry specifically within customers service I am the first to know and appreciate that product do have occasional issues from new. I was disappointed when my brand new ZED rear wheel failed on its 3rd ride out due to a spike nipple failing. I thought nothing of it given ZED are a local business, and thought the customer would be great. Although it was much the opposite. I had to work out how to return the wheels, as although there was a returns label no instructions were provided. After 3 weeks of little to no update I was eventually told that they needed my front wheel in order to repair my rear wheel??? Over 3 weeks and later I had my wheel returned and on the first ride of 5.5km, it was buckled. Obviously this is not what you would expect from a high end wheel. Currently I’m having to file a case American Express as this has caused damage to my equally as new frame set. EDIT: I have had the wheels back 12 days, and only had chance to do 100ish km. Yesterday evening I turned into my street, after a short ride home from work, and the wheel exploded. Yet to hear what ZED have to say but now I’m left with a £1300 wind chime. Overall this negative experience has changed my opinion on ZED from a raving fan to someone unlikely to order from or recommend ZED again.

Honest and genuine people to deal with Honest and genuine people to deal with, Lee was more than happy to discuss the specs and pros and cons of the wheels which have been fantastic to date. Great wheels at a great price and more than happy to recommend.