Do not buy from this company. Had to help a friend through so many customer service interactions I’ve lost count. Bike broke. Battery broke, twice. Wheel broke. Replacement wheel broke in 3 weeks. And every customer service interaction is like talking to a wall. They don’t listen, don’t fix the problems, and don’t seem to care about any of that.

ECOTRIC HAS ABSOLUTELY NO CUSTOMER… ECOTRIC HAS ABSOLUTELY NO CUSTOMER SERVICE SUPPORT AND WON'T BACK THEIR PRODUCT. I PURCHASED A ECOTRIC BISON FROM THEM. AT JUST UNDER 18 MONTHS THE BIKE STOPPED IN THE MIDDLE OF A RIDE SHOWING A CODE 30. THEIR TECH TEAM STATED IT WAS A BURNT CONTROLLER AND SENT ME A NEW ONE TO INSTALL MYSELF ALONG WITH A DISPLAY THAT CONNECTS TO IT. AFTER INSTALLING IT I RODE IT FOR 60 MILES AND GOT ANOTHER CODE 30. THIS TIME IT WAS AFTER THE WARRANTY PERIOD AND THE TECH TEAM TOLD ME IT WAS SOMETHING ELSE RESULTING IN THE BURNT CONTROLLER AND IT MUST BE A BAD HUB MOTOR. NOW THEY WON'T WARRANT IT AND AFTER MONTHS OF EXCHANGING EMAILS WITH THEIR CUSTOMER SERVICE TEAM IN CHINA THAT BECAUSE YOU CAN NO LONGER CALL CALIFORNIA'S CENTER THEY ARE DIVESTING THEMSELVES FROM ANY RESPONSIBILITY AND WON'T COVER THE REPAIR. OMG, THEY WILL NOT BE A SUSTAINABLE COMPANY WITH THIS POOR OF SERVICE AND WARRANTY.

EVERYTIME I CALL CUSTOMER SERVICE THEY… EVERYTIME I CALL CUSTOMER SERVICE THEY CLAIM THAT THE SEAGULL FAT -TIRE E-BIKE IS NOT THEIRS! AND THEY NEVER SOLD A SEAGULL FAT TIRE BIKE. I PURCHASED THIS ECOTRIC SEAGULL FAT-TIRE BIKE IN 2017 FROM THERE CALIFORNIA WAREHOUSE. I SENT THEM PICTURES !!EVEN THE ECOTRIC BOX IT CAME iN BUt JOHN FROM ECOTRIC STILL DENIES ITS THEIRS!!!

Electrical wire fire 🔥 We have sent 2 emails with no reply to "sorry, we don't allow email addresses in our reviews" our electrical wires melted near gas cans and propane in our garage. They could have both burned us and the entire house down if any sparks would have been in that fire. All the wires are melted together. We purchased insurance since this is our 3rd ebike however we're still under mfg warranty and they don't respond. Id pick a better bike with actual customer "care" and don't park it in your garage near ANY flammables. Booooooo, especially considering the 1300 tag n shipping. Get insurance too bc clearly this company doesn't care. Im not done with my reviews. Every day they don't respond, I'll write a new 1.

I purchased a ecotric 26” fat tire… I purchased a ecotric 26” fat tire bike. The battery was defective and sparked and ruined my charging cord and battery charging port. I took it back to bike dealership we’re bike was purchased. They reached out as well as myself. Took pictures as requested from ecotric and in the end they said sorry. Been out of warranty for less than 30 days. This battery was put outside of bike shop do to random sparking. Ecotric didn’t even offer to replace at low cost!!! Come to find out this bike is not made in California USA like advertised. They are a China based company which really upset me thinking I was purchasing a USA made product. Don’t buy this bike or any bike from this company.