UPON ORDERING AND RECEIVING 2 ECOTRIC… UPON ORDERING AND RECEIVING 2 ECOTRIC BISON IT BECAME APPARENT THAT AFTER PUTTING ONE TOGETHER IT WAS GOING TO BE TOO LARGE OF A BIKE FOR MY WIFE IN SPITE OF THE FACT WE ARE THE SAME HEIGHT. WITHOUT OPENING THE BOX I CONTACTED ECOTRIC TO RETURN THE UNIT AT WHICH THEY PROMPTLY POINTED OUT THEY WOULD ACCEPT IT AND CHARGE ME $400 TO DO SO AND THAT I WAS BETTER OFF RESELLING IT. OMG,,,, DID I READ THAT RIGHT???? WHEN ATTEMPTING TO CALL THEM AT CUSTOMER SERVICE THEY HAVE DESIGNED THEIR COMPANY CLEARLY AROUND SATURATION OF PROMOTION WITH LITTLE OR NO CONSUMER RELATIONS AS YOU CANNOT, LITERALLY, CANNOT GET THROUGH TO ANYONE ON A PHONE. NEEDLESS TO SAY, MY WIFE ORDERED A RADPOWER.... ECOTRIC WILL NOT STAY IN BUSINESS WITH POOR PR LIKE THIS,,, IT IS TOO COMPETITIVE OF A MARKET TO SURVIVE BS SERVICE

Do not buy from this company. Had to help a friend through so many customer service interactions I’ve lost count. Bike broke. Battery broke, twice. Wheel broke. Replacement wheel broke in 3 weeks. And every customer service interaction is like talking to a wall. They don’t listen, don’t fix the problems, and don’t seem to care about any of that.

EVERYTIME I CALL CUSTOMER SERVICE THEY… EVERYTIME I CALL CUSTOMER SERVICE THEY CLAIM THAT THE SEAGULL FAT -TIRE E-BIKE IS NOT THEIRS! AND THEY NEVER SOLD A SEAGULL FAT TIRE BIKE. I PURCHASED THIS ECOTRIC SEAGULL FAT-TIRE BIKE IN 2017 FROM THERE CALIFORNIA WAREHOUSE. I SENT THEM PICTURES !!EVEN THE ECOTRIC BOX IT CAME iN BUt JOHN FROM ECOTRIC STILL DENIES ITS THEIRS!!!

I've had my Bike the Ecotric Hammer Abt 2 years… I've had my Bike the Hammer Abt 2 years now, this company treated me fairly and they make a good solid product. I recommend them highly.

never again i ordered a Ecotric Fat snow tire from them it worked for alittle while then started grinding. ecotric offered a replacement for my motor but that one too was defective, so i said ok... maybe this was a mistake and let me order another motor. complained again and they sent me another replacement to fix the replacement motor that was messed up and that too was messed up. my final attempt was me ordering a wheel and paying FULL PRICE for the wheel to install it to the defective bike. tried it once more and those gears was also defective, not only this but the controller was melting internally without me knowing that could have caught on FIRE. thank god that the 3rd party service i went to caught that during final inspection. i was so pissed of at them i decided just to buy a ebike kit from someone else. the only reason i am giving 2 stars is their customer service was helpful, other than that their quality is awful.