Glad I tried something new vrs traditional leasing from the dealership At first I was somewhat skeptical about the whole Flexcar process but once I started it was a breeze. The customer care rep walked me through the process and answered any questions I had. There was free delivery in my area so they delivered the car to my door steps. After a quick walk around the delivery guy cause me my keys and it was this simple… the car was clean, like new condition with no marks. The app is amazing and gives up to date information on how many miles drove and left! Amazing! This is create in planing if I need more or less miles……… and unused miles roll over. I also love the fact that at the end of my month I can return that car and get another one at the same level or different and pay my new monthly fee…… overall I am pleased with my decision to join the Flexcar membership.

This car service is super convenient but expensive with the undisclosed random fees… This car service is super convenient and easy to use. However, there are random and very expensive fees that are not disclosed ie the 199 fee when you switch cars (insert explicatives) the 199 cleaning fee even for your first transaction (why am I paying to clean a car I’ve never driven?). The fees random unknown fees makes you want to go back to ownership or leasing.

Adding miles is way too expensive as a… Adding miles is way too expensive as a price!! Then you have to pay initially s high rate to even get the car, then a recurring annual yearly fee on top of that, THEN your monthly rental fee.. and THEN you are not given enough miles to really travel so you are charged several times for additional top up added miles!! It is cheaper to just rent a car from your local rent a car place, like enterprise, etc to avoid all of the crazy fees. Oh, and by the way this is just for a super basic car - not a luxury car, not a sports car.. I'm talking about for a Mazda, Acura, Honda, etc.

The driver Annika who delivered my car… The driver Annika who delivered my car was nothing but awesome. She was very nice and professional. She apologized for any inconvenience, but there were none. I want her all of the time. Thank you flexcar for this wonderful, pleasant woman. Great asset to your company

Not satisfied with the service and support Poor communication from Management. No evidence can be provided for the customer on the car's condition before delivery and there is no way to get the photos of the car before delivery. Pickup and drop is a hectic thing we need to spend our money on both cases. No proper response for maintenance issues. The mobile app is useless other than the miles calculation. Customer support is giving false commitments that are never fulfilled. Sudden changes for terms and conditions and if not agree we need to return the car.