Their site sucks Their site sucks. You put in the info, it says to wait 20 seconds, 5 minutes later, still nothing. It doesn't say it's working on it, you hit contact and it causes all your info you filled in to drop off

Guess what? Final offer lower than initial offer They called me to make an offer on my 2009 Honda accord. Their offer was higher then carmax, autonation and carvana. They asked me to send many pictures and confirmed their offer as long as no problems were found by their inspector. They scheduled their 3rd party inspector to come to my house to view the car. The inspector gave the car a great review (low milage, always been garaged, top notch interior and exterior condition). After the inspection they called to lower their offer. They (Brian) said the inspection went very well but based on resale "market conditions" they had to lower their offer by $750 from their initial confirmed offer of $9500. In short, it appears that they hook you with an overly high offer and then reduce what they are willing to pay once they check to see how much they can resell it for (all with in a 2-3 day period.) Do yourself a favor and check all the more legitimate companies including autonation, carvana. Check out the many many reviews with similar or worse stories.

Beware - Dishonest Fraudulent Tactics Beware, Eddie Richard lied from me the moment that I called CBUSA. He offered me $56,300 for my 2022 RAV4 Prime pending inspection. Eddie clarified the only way that price would drop was if they found damage to the vehicle, or there was a title issue. The car is 3 weeks old with 1400 miles. Their inspection came back immaculate and the car has a clean title in hand. When the funding manager Hal Ross called me, he said CBUSA would only be able to pay me $54,000 for my car. His reason: Eddie Richard lied about the number and was "never authorized" to change the value of my car. Eddie Richard lied numerous times to me on the phone and assured me that the multiple BBB reviews stating these same bait and switch tactics were fake and that it was only from customers who lied about their cars condition. The owner and CEO Bill Coleman wrote two blanket statement replies to my BBB complaint about how they try to maximize value for their clients, but never addressed the fake offer they baited me in with or acknowledged me at all. Stay clear from these dishonest, fraudulent staff members and company - CBUSA.

Bait and switch scammers Bait and switch scammers! They offer you one price, but as soon as you complete your inspection they drop it by 10%. Mind you, my car was literally brand new with only 3k miles. Do not trust this company! A bunch of time wasters really.

AVOID AVOID AVOID Do yourself a favor and completely avoid this company. Also educate yourself with the reviews on cars.com and yelp and understand why they're a 2/5. The company has completely ghosted me after a flawless car inspection by their own third party so they dont have to pay their quoted price. AVOID this company, their business practices are EXTREMELY questionable. Will be submitting BBB case shortly. The owner commenting on these reviews is all for looks, he didn't address my issue and probably most others.