I had to delay I had to delay, then cancel my reservations. Customer Service was amazing. I canceled on the 4th & received my refund on the 6th. Thank you for making it so easy & I will definitely rebook in the future!!!

Jalen was super helpful and friendly… Jalen was super helpful and friendly Thanks for answering all my questions and making the process easy

Staff is pleasant and polite Reservations were easy, helps to know what you want in first place. I did my homework.

A C25 RV was an excellent choice for our USA roadtrip We booked our RV through Camper Days in the UK From first contacting them they were very helpful even when I had to change the pick up date. All the communications were very clear and making the payment via a bank transfer was straightforward. Cruise America contacted us prior to the pick up date with useful information and videos to watch. We arrived at the Los Angeles branch a hour early due to haviing to check out of our hotel, but the staff were very accomodating and we didn’t have to wait for long. The pick up process was very straightforward. We'd ordered the kitchen, bedding and towels packages there were some items missing but we were told to buy them and keep the receipts and we'd be refunded at the end of the trip. We had a couple of issues with the van, the glass in the passenger wing mirror was rattling and we didn't have the correct sewer fittings for the RV sites we were staying at. I contacted the assistance line and they said to buy what we needed and we would be refunded. The RV itself was clean and very comfortable for the two of us. Everything worked as expected and we made use of the generator, heating and air con. In total we travelled just over 1500 miles in it. The returns process was very straightforward I gave them a list of what we'd purchased along with the receipts and the total was added to our refund. We thoroughly enjoyed using the C25 RV for our USA roadtrip.

Rude and curt agent… The agent Derek Whitley was curt and rude. He was not helpful at all. He should signs of exasperation every time I asked a question. I even heard him, over the phone, saying in a hushed tone, “Oh my God!” As though he was fed of my queries. He should be taken off the phone and given more training. I have always gone with cruise America for many years but I am having serious thoughts of cancelling and going with Candream due to Derek and who knows more rude agents when I call in next.