God awful God awful. Seriously avoid this company at all costs. You're better off buying a car instead of renting from this place.

Theft We rented a car from York last summer. They incurred charges for tolls we used and billed us. No issue paying this however it was sent to a credit collection company without trying to notify us first. Regardless, we paid the fee ($95).Recently, in error, my husband paid the credit recovery agency money that was meant for CRA ($2000). When he contacted them, they advised the money was already sent to York via chqs (chq#'s and dates were given). When we spoke with York, we received nothing but a runaround,them denying this had occurred. At the end of the email today, they advised they weren't helping and to go ahead and proceed with legal action. Keeping the money is theft. We require the money to be returned asap.

Avoid Avoid! I Was ask to pay additional fees and my deposit was $1,000.00 with full coverage insurance. Not located at the airport. I will never use a bundle package from priceline or expedia again.My car had an overwhelming air fresh smell to later go away and smell like ass, freaking awful. Seats were dirty. Paid for small suv and got a small Nissan Sentara. I hated everything about this experience. It's a shame and disgraceful what this world had came too. Stressful, stressful, stressful!!!!

Scam, do not ever use them! Just like everyone else has said, a total bait and switch scam. The thing that really pissed me off was that American Airlines Rewards offered up this scam of a car rental company in exchange for miles. I arrive to pick up car, and it's nothing but added fees, and outrageous details about insurance. You had to show them your declaration page of your insurance, or buy out of that on a per day basis. I walked out without talking car, and now am formally complaining to AA.

The wait time to rent a vehicle was… The wait time to rent a vehicle was poor. The car reserved was unavailable so I had to go with another vehicle. The vehicle was not clean. The Administration fees are extremely high and are in the fine print. Toll fees are 3 times higher than the toll with additional fees. Very poor customer service. The rental deposit was $735.00 charged to my credit card. Please be very careful because I won't rent from this company again. God Bless you.