I thought I needed a serpentine belt… I thought I needed a serpentine belt replacement but after the mechanic inspected, he found that all belts were good but simply needed tightening. The bill was $146 but they drafted my bank account for $446.70 and now refuse to return the excess $320.46 that they took after I was told the money would be put back within 24 hours. It's been a week now so I filed a complaint with the Better Business Bureau & am now awaiting the outcome to see where I go from here. This has been a nightmare experience. It's insane !!

Dont hold your breath Wrench offers convenient service because you dont have to take your car to a shop. However,they lack communication. Their office people set appointments for you that the mechanics cant work around. They cancel on you last minute. My car had 3 issues. The mechanic came and fixed 2 of them, said they would be back to fix the other problem. That was 3 weeks ago and I still havent heard anything from them.

My mechanic was no longer available in… My mechanic was no longer available in my area, waited two hours, nobody even called me and say something about that. Just lost my time. Will never use again. In the end I should wait 5 more days to get new appointment

I've had two services with wrench.com I've had two services with wrench.com. The second service didn't turn out exactly I was hoping but the mechanic was knowledgeable enough to know that the service I requested was not going to fix the vehicle. The convenience of having a mechanic come out to your home to fix your vehicle is what brought me to them.

Canceled on me at last minute Texted within 10m of appointment stating they cannot make it. Very unprofessional. I'm glad they at least informed me rather than no-call-no-show, but unfortunate they do not have a back up mechanic in case the scheduled mechanic has some sort of emergency (giving the benefit of the doubt). I will change my star rating if they show up for rescheduled appointment.