Not reliable when in need of a quick solution. Not reliable when in need of a quick solution. My Jeep was out a whole week for them to tell us in the end that it wasn't going to be covered by our extrended warranty. They told us it would only take 24-48hrs. We keep calling after the 48hrs and no one knew anything so we waited more than a week for them to tell us "oh yeah this is not covered" and they knew this with in the first 24hrs but failed to notified us!

Canceled on me at last minute Texted within 10m of appointment stating they cannot make it. Very unprofessional. I'm glad they at least informed me rather than no-call-no-show, but unfortunate they do not have a back up mechanic in case the scheduled mechanic has some sort of emergency (giving the benefit of the doubt). I will change my star rating if they show up for rescheduled appointment.

I've had two services with wrench.com I've had two services with wrench.com. The second service didn't turn out exactly I was hoping but the mechanic was knowledgeable enough to know that the service I requested was not going to fix the vehicle. The convenience of having a mechanic come out to your home to fix your vehicle is what brought me to them.

No commitment mechanics… So far they have canceled all their appointments at the last hour and given lame excuses, the first mechanic even called me and asked me to send video of similar jobs?? My fourth attempt will be tomorrow (Oct. 21,22,24)… wish me luck! Two mechanics and three cancellations so far… seems to be a common issue with this company.

Jason the mechanic was a pleasure to… Jason the mechanic was a pleasure to work with. Explained and answered any questions I had, was prompt, professional and quick. Thanks Jason for a pleasant experience.