Linda
GBLast minute cancelled appointment Cancelled at the time of the appointment. Their 'track' your mechanic application did not work - gave error about the link being expired (before the appointment time). I had waited two weeks to get the appointment. The representative was rude on the phone and 'the best' they could offer was to book another appointment 3 weeks out. Wrench is worthless. Avoid!
Adminy Count
GBNo commitment mechanics… So far they have canceled all their appointments at the last hour and given lame excuses, the first mechanic even called me and asked me to send video of similar jobs?? My fourth attempt will be tomorrow (Oct. 21,22,24)… wish me luck! Two mechanics and three cancellations so far… seems to be a common issue with this company.
Zachery Gillihan
GBCanceled on me at last minute Texted within 10m of appointment stating they cannot make it. Very unprofessional. I'm glad they at least informed me rather than no-call-no-show, but unfortunate they do not have a back up mechanic in case the scheduled mechanic has some sort of emergency (giving the benefit of the doubt). I will change my star rating if they show up for rescheduled appointment.
Pasquale Joseph Catena Jr.
GBdiagnostic scam $$$ no mechanics i scheduled a diagnostic on my car the gentleman was very professional we paid 155.00 then was told there was no mechanic that could service my car. seem like a gimmick to charge diagnostic fee knowing you have no one to repair the vehicle im a widow and now must have a third diagnostic i could have used the money towards repairs. very disappointing
Paul L
GBTotally unprofessional company Totally unprofessional company. I had to go to the ER this morning by ambulance. We sent a text to their conformation that we needed to reschedule. When I got out of the ER I see this text message "Thank you for eating my time and gas. enjoy th rest of your day. So obviously this must happen a lot to them and they do not care why you were unable to make the appointment and just assume the worse. I guess they just reallly need the $150 czancelation fee tha they charged me. Find a better company.