Karoo 2 Bought a Karoo 2, it factory reset itself three times within the two weeks of owning it, so spent a lot of time logging back in and having to waiting for it redownload all the maps... On the third time I raised a RMA, which was a pretty quick and slick process. Would I recommend a Karoo 2? No, at this time don't think the software is mature and stable enough. Would I say they offer good customer service?? Yes

Karoo really look after their cutomers I have had this excellent cycling computer for about a year, and always love updatng it to see what new features are available. Over the weekend i updated the software and device locked and stopped responding. Hari at support was helpful and suggested few things to try and resolve the issue. In the end he authorised a replacment unit which arrived in just 2 days. Happy cycling again!

Excellent Customer Service Just have to say that the customer service provided by Sumit at Hammerhead UK has been superb. I purchased a Karoo 2 from an online seller and the device had an issue with auto-scrolling on menus which looked like it was due to a faulty button. After issues processing the return with the online seller I reached out to Hammerhead UK. They very kindly agreed to provide a replacement and this was completed in a matter of days. Can't comment on the new device as I've not used it yet but I wanted to recognise the excellent customer service that I received.

Fed up with workarounds The unit has multiple shortcomings but I guess these may be different for what you are using it for. I test the basics against an old but super reliable and functional Lezyne Mega C. It sends a live tracking email - Karoo can’t. You have to text a weblink. Lezyne permits a cadence (only) Bluetooth link but Karoo can’t - it takes speed and distance bundled with cadence and then conflicts with its own speed and distance measures - so speed and distance stop at random intervals and gives erroneous data. Lezyne displays a simple clear graphic of the SRAM shifter position. Karoo displays numbers… Lezyne is inexpensive and ‘just works’ Karoo 2 is expensive and needs constant tinkering or workarounds for you to try to justify the costs. Unfortunately I was well through my 45 days when I acquired my new modern ebike with lots of Bluetooth and Ant+ sensors. I have to unpair these to get any sense from Karoo 2. Am just wearied with it…

Bought a karoo2 two weeks ago Bought a karoo2 two weeks ago, battery life was very bad.Contacted customer service which I believe is in India and those agent were not interested to arrange a refund instead,they were forcing me to go through troubleshooting which I have already done but to no avail and when insisted for a refund ,I'm still waiting for their reply and very disappointed with the unit.Got a Garmin 1030 plus which is way better and user friendly.Karoo has been hyped up with lots of adverts,don't fall for their trap.