Fed up with workarounds The unit has multiple shortcomings but I guess these may be different for what you are using it for. I test the basics against an old but super reliable and functional Lezyne Mega C. It sends a live tracking email - Karoo can’t. You have to text a weblink. Lezyne permits a cadence (only) Bluetooth link but Karoo can’t - it takes speed and distance bundled with cadence and then conflicts with its own speed and distance measures - so speed and distance stop at random intervals and gives erroneous data. Lezyne displays a simple clear graphic of the SRAM shifter position. Karoo displays numbers… Lezyne is inexpensive and ‘just works’ Karoo 2 is expensive and needs constant tinkering or workarounds for you to try to justify the costs. Unfortunately I was well through my 45 days when I acquired my new modern ebike with lots of Bluetooth and Ant+ sensors. I have to unpair these to get any sense from Karoo 2. Am just wearied with it…

Excellent Customer Service Just have to say that the customer service provided by Sumit at Hammerhead UK has been superb. I purchased a Karoo 2 from an online seller and the device had an issue with auto-scrolling on menus which looked like it was due to a faulty button. After issues processing the return with the online seller I reached out to Hammerhead UK. They very kindly agreed to provide a replacement and this was completed in a matter of days. Can't comment on the new device as I've not used it yet but I wanted to recognise the excellent customer service that I received.

Exceptional customer service response to Karoo 2 issue As with others - just wanted to recognise that Hari and the Hammerhead team were absolutely brilliant in responding to an issue I had with my Karoo2. They went way above and beyond the call of duty in helping out and sorting out an issue I was experiencing. Beyond that, they were extremely generous in resolving a separate matter. This isn't the first time that Hammerhead have responded in this way, and it is a key reason why I choose to stay with the Hammerhead ecosystem. Thank you all so much!

Karoo really look after their cutomers I have had this excellent cycling computer for about a year, and always love updatng it to see what new features are available. Over the weekend i updated the software and device locked and stopped responding. Hari at support was helpful and suggested few things to try and resolve the issue. In the end he authorised a replacment unit which arrived in just 2 days. Happy cycling again!

Bought a karoo2 two weeks ago Bought a karoo2 two weeks ago, battery life was very bad.Contacted customer service which I believe is in India and those agent were not interested to arrange a refund instead,they were forcing me to go through troubleshooting which I have already done but to no avail and when insisted for a refund ,I'm still waiting for their reply and very disappointed with the unit.Got a Garmin 1030 plus which is way better and user friendly.Karoo has been hyped up with lots of adverts,don't fall for their trap.