Excellent Customer Service Just have to say that the customer service provided by Sumit at Hammerhead UK has been superb. I purchased a Karoo 2 from an online seller and the device had an issue with auto-scrolling on menus which looked like it was due to a faulty button. After issues processing the return with the online seller I reached out to Hammerhead UK. They very kindly agreed to provide a replacement and this was completed in a matter of days. Can't comment on the new device as I've not used it yet but I wanted to recognise the excellent customer service that I received.

Bought a karoo2 two weeks ago Bought a karoo2 two weeks ago, battery life was very bad.Contacted customer service which I believe is in India and those agent were not interested to arrange a refund instead,they were forcing me to go through troubleshooting which I have already done but to no avail and when insisted for a refund ,I'm still waiting for their reply and very disappointed with the unit.Got a Garmin 1030 plus which is way better and user friendly.Karoo has been hyped up with lots of adverts,don't fall for their trap.

Masterclass in Comms & Customer Experience Being a young and small company building its production and logistics capabilities, its taken a few months for them to ship product - the Karoo 2 -at scale. At first, I was a little worried. But I shouldn't have been. This company has delivered a masterclass in how you maintain quality and trustworthy communications to keep you informed of where you stand in line for your product delivery. They set realistic expectations and even beat them. The product packaging and unboxing experience beats that of much more mature companies. And then the product itself works right out of the box. If you are coming from a Garmin, then the fact this just works as well as offering a 'next-gen' product experience, it feels like 2007 all over again when I moved from a Microsoft phone to an Apple iPhone. No more slow, clunky interface. And Garmin is notoriously unreliable and their software quality poor. I'm coming from a 1030 Plus, and its no competition. The Karoo 2 is a disruptive product that will hopefully push the overall market to step up its game. And with a customer experience to match, these guys deserve to succeed.

Karoo 2 Explore with ease with the Karoo 2, and upload workouts from TrainingPeaks. No more stopping and more time riding.

Karoo 2 Bought a Karoo 2, it factory reset itself three times within the two weeks of owning it, so spent a lot of time logging back in and having to waiting for it redownload all the maps... On the third time I raised a RMA, which was a pretty quick and slick process. Would I recommend a Karoo 2? No, at this time don't think the software is mature and stable enough. Would I say they offer good customer service?? Yes