Karoo 2 Bought a Karoo 2, it factory reset itself three times within the two weeks of owning it, so spent a lot of time logging back in and having to waiting for it redownload all the maps... On the third time I raised a RMA, which was a pretty quick and slick process. Would I recommend a Karoo 2? No, at this time don't think the software is mature and stable enough. Would I say they offer good customer service?? Yes

great device and outstanding customer… great device and outstanding customer service bought the karoo2 about a year back and it's a great device. I use it for gravel rides and it's got a lot of useful functions, I love it. It got shipped very fast to Denmark from their hub in the Netherlands, and I also got great customer service. My gps mount broke, and they sent it back to me complimentary right away. After 2 days I was able to get out riding again. Highly recommended

Exceptional customer service response to Karoo 2 issue As with others - just wanted to recognise that Hari and the Hammerhead team were absolutely brilliant in responding to an issue I had with my Karoo2. They went way above and beyond the call of duty in helping out and sorting out an issue I was experiencing. Beyond that, they were extremely generous in resolving a separate matter. This isn't the first time that Hammerhead have responded in this way, and it is a key reason why I choose to stay with the Hammerhead ecosystem. Thank you all so much!

Masterclass in Comms & Customer Experience Being a young and small company building its production and logistics capabilities, its taken a few months for them to ship product - the Karoo 2 -at scale. At first, I was a little worried. But I shouldn't have been. This company has delivered a masterclass in how you maintain quality and trustworthy communications to keep you informed of where you stand in line for your product delivery. They set realistic expectations and even beat them. The product packaging and unboxing experience beats that of much more mature companies. And then the product itself works right out of the box. If you are coming from a Garmin, then the fact this just works as well as offering a 'next-gen' product experience, it feels like 2007 all over again when I moved from a Microsoft phone to an Apple iPhone. No more slow, clunky interface. And Garmin is notoriously unreliable and their software quality poor. I'm coming from a 1030 Plus, and its no competition. The Karoo 2 is a disruptive product that will hopefully push the overall market to step up its game. And with a customer experience to match, these guys deserve to succeed.

Karoo really look after their cutomers I have had this excellent cycling computer for about a year, and always love updatng it to see what new features are available. Over the weekend i updated the software and device locked and stopped responding. Hari at support was helpful and suggested few things to try and resolve the issue. In the end he authorised a replacment unit which arrived in just 2 days. Happy cycling again!