I sent several boxes containing books I… I sent several boxes containing books I value very much and kitchen utensils. Unfortunately it seems they arrived to your company in a worn out box. Jon called me and assured me that everything inside was fine but I'd have to buy boxes for the repackaging which would be done for free. I can confirm you kept your word and receiver in Kenya assured me goods arrived in good condition

Shipment was sent over three months… Shipment was sent over three months ago. To date nothing given. They overcharge and then make excuses. They said pay the additional charges and you get the parcel else it will take time to come out. Now the fourth month is starting and they still are not interested in shipping or delivering. These guys are crooks. I have since then had three other shipments from US delivered but not these guys. Keep using the excuse the goods are stuck in customs....but other companies manage to deliver.

They arranged collection of my shipment… They arranged collection of my shipment from the sellers location since the item could only be picked up. They did this through FedEx Ground and it wasn't as expensive as I thought it would have been

I had difficulty processing payments as… I had difficulty processing payments as the instructions in your Imail Kenya personal account requires one to make payment through Mpesa or DTB. Paybill completely didn't work. DTB worked only to be informed that at the present one is supposed to buy on his own and send the item to your shipping agents in US. I was eventually supported to make purchase by one of your staff from the US end.

Delivery was as expected although rider… Delivery was as expected although rider possibly needs more training on how to handle delicate packages