B. Kerkhof
BEuDroppy? uNotty! I do not recommend doing business with this company. My experience with this company when I am building an A+ brand and I expect superb communication and service along the way is: I had an appointment with the person that represents uDroppy i.e. Eugenio Reggiani, I got a bunch of automated emails, the last one before the meeting was a video of him in a suit explaining me about this ''important'' video call, when I was waiting for him, he didn't even send me a link to get in the video call. Contacted him 30 minutes later, and got a response that he forgot it and wanted to reschedule the meeting where up I answered simply NO, today we planned to have the meeting, and today we will have the meeting! I am looking to many fulfillment centers, and we are on a tight schedule. So, eventually I received the link, he got on the video call, looking like he just got out of bed in his hoodie (comparing it to that BS video where he sits like a big boss in a suit explaining how ''important'' this call is, and we should have pen and paper to take notes of the meeting.). All OK, I received almost all the info. that we needed, he told me he was going to send me some info. after the call, again that also, we didn't receive. Then I contacted uDroppy's support, with some basic questions about fee's and warehouse locations to move our stock too. They pasted me a bunch of articles, not able to give me a straight answer and asked me to make an appointment with this uDroppy representative Eugenio Reggiani, to which I said no, thank you, we already have a very bad experience with him. After 1 day, I still was fighting to get me the basic answers to my questions, so we decided to move on and skip this company. Who can trust their business to a company like this if its representatives are already missing appointments, sending documents, not able to give simple basic info. I suggest for you entrepreneurs to find a decent fulfillment service other than this, and if they are already missing appointments, missing sending info. and documents, not able to give answers on simple questions, you got all the red flags to move on! I have found me now a very good fulfillment center that meets up with the consumer standards of today, i.e. order today, receive tomorrow. With superb communication, software and customer service. Because as you successful entrepreneurs know: if you want, you get! You just have to keep on looking and look good! Good luck! uDroppy? uNotty!
Alex
GBV happy and shoutout to Adelaide! Been a uDroppy member for a few months and nothing but good things to say! The platform is really intuitive and has great features for scaling. Customer support is quick and have always found a solution to anything I've raised. The merchant success manager is awesome and definitely the best feature! Shoutout to Adelaide who has been so, so helpful and a key part in my business getting it's feet off the ground. Can't recommend enough.
Benaiah Hlebeya
ZAI love uDroppy for my ecommerce… I love uDroppy for my ecommerce business. The first meeting with Eugenio was great and motivation. I am looking forward to the great start.
Mikkel Carden
DKHad an account for half a day and was charged There seems to be no transparency regarding when you will be charged for a subscription. I made an account to check out the website and deleted it again after a few hours since it wasn't for me, but I was still charged for one month subscription. I contacted support and was told that I cancelled my subscription too late. I cancelled at 4:37pm but was charged 4:35pm...
Thomas Underwood
CAGreat customer service Eugenio was great to talk to, and answered all my questions honestly. He knew what he was talking about. The customer service all around on the platform is amazing and this is likely the reason that I will continue to work with them.