BC
GBGood 14 day trial Good 14 day trial. Nowhere near good or efficient enough to command the monthly price point when other competitors have better data rooms, functionality and protection
Anonymous
GBBest Platform with Most Useful Features Super user-friendly, with a lot of features other providers do not offer. Team is great to work with and very responsive. Definitely platform of choice
Eduardo
CLStay away from Firmroom The VDR was initially frustratingly slow, but got continually better over time (the deal lasted over a year). The real problem was the service and support; we had two major problems with Firmroom. (i) We had two deals simultaneously with Firmroom and one time, one client took more than 10 (ten) days to pay the VDR provider. Firmroom adopted a gangster attitude and decided to shut down both VDRs. This is ridiculous because both our deals had nothing to do with each other. Our clients were responsible for payment of their respective VDRs, not us, but Firmroom decided to pressure us -the advisor- by shutting down its service to ALL our clients. This shutdown lasted until the other client paid the invoice. It was extremely unprofessional and almost cost us (and our other client) deal. (ii) To close the deal, our client required pendrives as back-up of the VDR (which is standard). Even though Firmroom was notified with more than a month of time, they were incapable of getting the pendrives to us (3 months after the request they still haven't arrived, they have been 'in route' for almost 2 months, the deal is closed by now). In the end we had to download a special software and encrypt the pendrives ourselves. Pathetic. Going forward, we will NEVER recommend Firmroom to a client.
Stefan M
AUVery simple to get up and running. Very simple to get up and running. Excellent value. Particularly the individual room visualisation is quite good - easy to see/check what each investor has access too.
Ross
GBCustomer service itself is great but… Customer service itself is great but many of the emails from you go to investors’ spam boxes and low priority boxes and you don’t allow sending a link. So in some ways it’s less effective than free solutions involving Google sheets etc