Eduardo
CLStay away from Firmroom The VDR was initially frustratingly slow, but got continually better over time (the deal lasted over a year). The real problem was the service and support; we had two major problems with Firmroom. (i) We had two deals simultaneously with Firmroom and one time, one client took more than 10 (ten) days to pay the VDR provider. Firmroom adopted a gangster attitude and decided to shut down both VDRs. This is ridiculous because both our deals had nothing to do with each other. Our clients were responsible for payment of their respective VDRs, not us, but Firmroom decided to pressure us -the advisor- by shutting down its service to ALL our clients. This shutdown lasted until the other client paid the invoice. It was extremely unprofessional and almost cost us (and our other client) deal. (ii) To close the deal, our client required pendrives as back-up of the VDR (which is standard). Even though Firmroom was notified with more than a month of time, they were incapable of getting the pendrives to us (3 months after the request they still haven't arrived, they have been 'in route' for almost 2 months, the deal is closed by now). In the end we had to download a special software and encrypt the pendrives ourselves. Pathetic. Going forward, we will NEVER recommend Firmroom to a client.
Ross
GBCustomer service itself is great but… Customer service itself is great but many of the emails from you go to investors’ spam boxes and low priority boxes and you don’t allow sending a link. So in some ways it’s less effective than free solutions involving Google sheets etc
Max
SGNo commenting feature. There should be a commenting feature on documents. Value for money is poor compared to what is available now as alternatives in the market.
I Duck
GBThe system simply worked although.. The system simply worked although have my email so darkly plastered over the data did obscure it a little.
BC
GBGood 14 day trial Good 14 day trial. Nowhere near good or efficient enough to command the monthly price point when other competitors have better data rooms, functionality and protection