Less than one star Less than one star. They used to be just good, but for several years the services are lack of ethics and many incompetence, changed the tiers and take many days in solve tickets. After years of been his client our small business was forced to change provider due the lack of support and increasing of prices. They charged us the equivalent of 3 months of services, based on a “ general contract” never signed. Avoid this kind of services provider!

Long-standing customer... for a reason! We have been with Rackspace for a number of years, and have always found their service first class. The main thing for us is the technical backup from their brilliant team. Yes, Rackspace is more expensive than many other providers, but for organisations like ours where the website is 'mission critical' it is worth it. The 24/7/365 support of their highly knowledgeable technical team is invaluable.

A totally unreliable service A totally unreliable service. Our emails are regularly down and there is no way to reach support other than lodge a ticket which can literally take up to 7 days for someone to response. The worst decision we made was moving our email hosting to Rackspace - we have had nothing but troubles ever since!

Excellent product Although I’ve never needed to contact customer service, the product is top notch. The email interface is clean and straight forward. The admin interface is robust without being bloated or confusing. The price for the services I’m receiving is excellent.

Repeated spam calls - never deal with Repeated spam calls after asking them to stop on multiple occasions. They offer spam protection, but can't even control their own sales team? Would never deal with them.