Business email crippled while we waited a MONTH for support I’m writing to make sure nobody has to endure the terrible customer service that I recently got from Rackspace. I moved my company’s six email accounts there two months ago. A short time later, a malformed auto-reply email started self-replicating (which a properly-configured mail server should not allow). I quickly contacted live chat (since it took Rackspace support FOUR DAYS to answer my first support ticket), but they were unable to delete the runaway email. I submitted a ticket on August 5. The bad email quickly replicated over 250,000 times and crippled my email client. After five tries their back-end support team finally fixed the problem on September 1. It took them AN ENTIRE MONTH to repair a problem that should take a good admin five minutes to fix.

A totally unreliable service A totally unreliable service. Our emails are regularly down and there is no way to reach support other than lodge a ticket which can literally take up to 7 days for someone to response. The worst decision we made was moving our email hosting to Rackspace - we have had nothing but troubles ever since!

Repeated spam calls - never deal with Repeated spam calls after asking them to stop on multiple occasions. They offer spam protection, but can't even control their own sales team? Would never deal with them.

Worst Customer Support Ever Customer for 10 years and they used to have a call centre in Texas with really good knowledgeable people. Now the techs have no idea what they are doing. I have a customer currently who I can't reset their password. The system has an error saying I can't reset it. Ticket has been there for weeks and they say to try it again but it never works. They even closed the ticket once with zero resolution. As of this morning my client can't use their email. I'm going to move my customers to Gmail. 20% rate increase for no good reason just now too.

Terrible company Having moved to another provider I find that Rackspace are taking money from my bank even though my account is closed. I can't deal with them because the account is closed. They say they will investigate and ring back but never do.