Rackspace Technology

1 Fanatical Place, 78218, San Antonio, United States
image
1.55
Based on 20 Reviews

5

10.00%

4

5.00%

3

0.00%

2

0.00%

1

85.00%
About Rackspace Technology

Rackspace Inc. The company's Rackspace Email division operates from Blacksburg, VA; other offices are located in Austin, Texas.

Tags
Contact Info

You need to Login first to submit your review.

image
Lee Lowden
GB

Worst company you will ever deal with. Worst company you will ever deal with. All customer service is outsourced overseas. They don't solve any issues, just keep saying "we'll keep you informed" and there is zero follow up on anything. I am taking all 10 of my domains and we are going to another service. Whoever is managing RackSpace as a business should be fired.

image
Unhappy
AU

Repeated spam calls - never deal with Repeated spam calls after asking them to stop on multiple occasions. They offer spam protection, but can't even control their own sales team? Would never deal with them.

image
Amanda Munn
AU

A totally unreliable service A totally unreliable service. Our emails are regularly down and there is no way to reach support other than lodge a ticket which can literally take up to 7 days for someone to response. The worst decision we made was moving our email hosting to Rackspace - we have had nothing but troubles ever since!

image
Lourdes Delgado
GB

Less than one star Less than one star. They used to be just good, but for several years the services are lack of ethics and many incompetence, changed the tiers and take many days in solve tickets. After years of been his client our small business was forced to change provider due the lack of support and increasing of prices. They charged us the equivalent of 3 months of services, based on a “ general contract” never signed. Avoid this kind of services provider!

image
Jennifer Devine
CA

Constant issues with outages and roadblocks to canceling account Constant issues with outages and poor support left us with no option but to set up new hosting services through AWS. Now we can neither delete the servers we have at Rackspace nor cancel our account without having to call in to their support line. These are basic controls that should be provided at the account admin level; however, Rackspace does not provide this to their customers. They'd rather, present inconveniences and roadblocks to make it difficult to stop using their services thereby allowing them to keep billing you for as long as possible. In addition, once you call in it takes them 3 business days to cancel your account.

We may use cookies or any other tracking technologies when you visit our website, including any other media form, mobile website, or mobile application related or connected to help customize the Site and improve your experience. learn more

Allow