Double Charges; High Staff Turnover We were paying for the same service with Datapipe. Then Rackspace bought Datapipe, took 5 months to switch us over and double-billed us for those five months! Ex: We paid Datapipe for monitoring from Jan-May, it took Rackspace 5 months to move our account over to their systems, and then in May they sent us a surprise arrears bill for Rackspace service during Jan-May. We've fought for months to get this amount erased, and it's been frustrating to say the least. There is high staff turnover so your "contact" suddenly isn't there anymore. There is a lot of chasing down the right people, multiple times, only to be treated apathetically. Several-year user of Datapipe/Rackspace looking for alternatives now.

Today our entire account was closed… Today our entire account was closed without warning or reason. This brought down over 50 client websites. It took me 11 hours of effort contacting support to finally get the account reinstated. We got there in the end, but it was very frustrating as I was bounced around the call centre and was made promise after promise that was ignored. Proceed with caution.

Fanatical Support? Not anymore. Abominable Support All the staff who knew what they were doing has been replaced by Indians, who have NO CLUE. Open a trouble ticket, nobody ever responds. Weeks and weeks go by. Issues aren't getting resolved. I'm done, making plans to exit Rackspace. It's difficult when you you're a reseller and have several hundred accounts, but it needs to happen unfortunately. Company is going down fast.

Constant issues with outages and roadblocks to canceling account Constant issues with outages and poor support left us with no option but to set up new hosting services through AWS. Now we can neither delete the servers we have at Rackspace nor cancel our account without having to call in to their support line. These are basic controls that should be provided at the account admin level; however, Rackspace does not provide this to their customers. They'd rather, present inconveniences and roadblocks to make it difficult to stop using their services thereby allowing them to keep billing you for as long as possible. In addition, once you call in it takes them 3 business days to cancel your account.

You do VERY well You do VERY well. We continue to be pleased with your service. One small issue: somehow somebody has your customer list. I get emails that claim to be from you that ask me to volunteer information -- it is clearly fraud. I do send these on to you -- and now I've added your "abuse" address to my files so I can quickly pass it on to you.