Terrible company Having moved to another provider I find that Rackspace are taking money from my bank even though my account is closed. I can't deal with them because the account is closed. They say they will investigate and ring back but never do.

Constant issues with outages and roadblocks to canceling account Constant issues with outages and poor support left us with no option but to set up new hosting services through AWS. Now we can neither delete the servers we have at Rackspace nor cancel our account without having to call in to their support line. These are basic controls that should be provided at the account admin level; however, Rackspace does not provide this to their customers. They'd rather, present inconveniences and roadblocks to make it difficult to stop using their services thereby allowing them to keep billing you for as long as possible. In addition, once you call in it takes them 3 business days to cancel your account.

Fanatical Support? Not anymore. Abominable Support All the staff who knew what they were doing has been replaced by Indians, who have NO CLUE. Open a trouble ticket, nobody ever responds. Weeks and weeks go by. Issues aren't getting resolved. I'm done, making plans to exit Rackspace. It's difficult when you you're a reseller and have several hundred accounts, but it needs to happen unfortunately. Company is going down fast.

You do VERY well You do VERY well. We continue to be pleased with your service. One small issue: somehow somebody has your customer list. I get emails that claim to be from you that ask me to volunteer information -- it is clearly fraud. I do send these on to you -- and now I've added your "abuse" address to my files so I can quickly pass it on to you.

Don't use RackSpace Don't use RackSpace. RS of 15 years ago was AMAZING! but Rackspace 2022, sux ballz. If you want your email and content unavailable for hours or DAYS in the middle of the week and during business hours, Rackspace is what you want. But most other hosting/email providers understand maintenance windows and keep their customers up and running as much as possible. NOT RACKSPACE.