A totally unreliable service A totally unreliable service. Our emails are regularly down and there is no way to reach support other than lodge a ticket which can literally take up to 7 days for someone to response. The worst decision we made was moving our email hosting to Rackspace - we have had nothing but troubles ever since!

Constant issues with outages and roadblocks to canceling account Constant issues with outages and poor support left us with no option but to set up new hosting services through AWS. Now we can neither delete the servers we have at Rackspace nor cancel our account without having to call in to their support line. These are basic controls that should be provided at the account admin level; however, Rackspace does not provide this to their customers. They'd rather, present inconveniences and roadblocks to make it difficult to stop using their services thereby allowing them to keep billing you for as long as possible. In addition, once you call in it takes them 3 business days to cancel your account.

I used their service for years I used their service for years. Probably paid them over 500k over 18 years and while expensive, the service was fine. Then I tried to stop the service. They ignored my cancelation requests and continued to bill me. Then they had the audacity to put me in collections. Avoid these guys. They're fine until they screw you

Worst company you will ever deal with. Worst company you will ever deal with. All customer service is outsourced overseas. They don't solve any issues, just keep saying "we'll keep you informed" and there is zero follow up on anything. I am taking all 10 of my domains and we are going to another service. Whoever is managing RackSpace as a business should be fired.

Long-standing customer... for a reason! We have been with Rackspace for a number of years, and have always found their service first class. The main thing for us is the technical backup from their brilliant team. Yes, Rackspace is more expensive than many other providers, but for organisations like ours where the website is 'mission critical' it is worth it. The 24/7/365 support of their highly knowledgeable technical team is invaluable.