I used their service for years I used their service for years. Probably paid them over 500k over 18 years and while expensive, the service was fine. Then I tried to stop the service. They ignored my cancelation requests and continued to bill me. Then they had the audacity to put me in collections. Avoid these guys. They're fine until they screw you

Frustratingly bad We signed up in the hope of using access to cloud data storage, however, this past year has produced so many issues I've spent more time trying to manage their customer services than I have our data. They are slow to respond and do not adhere to their stated processes or our agreements. They're inconsistent, unreliable and from my experience, untrustworthy. We've even had our payments to them credited to another of their clients. Possibly one of the worst service and customer service experiences I have ever had.

Worst Customer Support Ever Customer for 10 years and they used to have a call centre in Texas with really good knowledgeable people. Now the techs have no idea what they are doing. I have a customer currently who I can't reset their password. The system has an error saying I can't reset it. Ticket has been there for weeks and they say to try it again but it never works. They even closed the ticket once with zero resolution. As of this morning my client can't use their email. I'm going to move my customers to Gmail. 20% rate increase for no good reason just now too.

Rackspace was a nightmare Rackspace requires you to use specific hardware and migrate to newer equipment every 2 years. Every time you do rates increase. For us this was extremely disruptive. Migrating off Rackspace was very difficult. I gave notice, then was told Copying our data was extremely slow. I suspect they throttle data transfers. Getting a copy of our data on a USB was ridiculously difficult and took forever. Their trouble ticket system is annoying. Simple issues have to be referred to various departments. They required us to pay via ACH but then made billing errors. I still have an unresolved billing issue. They started closing tickets if I didn't respond immediately. Now they have terminated my online access to the support site and I no longer have access to the trouble ticket system.

Support tickets closed without response Support tickets closed without response; late notifications for overage; hidden network egress costs; waiting for weeks and weeks for responses to support queries; poor user interface and support system. Cannot recommend Rackspace in good faith for any use-case or workload.