Don't use RackSpace Don't use RackSpace. RS of 15 years ago was AMAZING! but Rackspace 2022, sux ballz. If you want your email and content unavailable for hours or DAYS in the middle of the week and during business hours, Rackspace is what you want. But most other hosting/email providers understand maintenance windows and keep their customers up and running as much as possible. NOT RACKSPACE.

Repeated spam calls - never deal with Repeated spam calls after asking them to stop on multiple occasions. They offer spam protection, but can't even control their own sales team? Would never deal with them.

Less than one star Less than one star. They used to be just good, but for several years the services are lack of ethics and many incompetence, changed the tiers and take many days in solve tickets. After years of been his client our small business was forced to change provider due the lack of support and increasing of prices. They charged us the equivalent of 3 months of services, based on a “ general contract” never signed. Avoid this kind of services provider!

Fanatical Support? Not anymore. Abominable Support All the staff who knew what they were doing has been replaced by Indians, who have NO CLUE. Open a trouble ticket, nobody ever responds. Weeks and weeks go by. Issues aren't getting resolved. I'm done, making plans to exit Rackspace. It's difficult when you you're a reseller and have several hundred accounts, but it needs to happen unfortunately. Company is going down fast.

Worst Customer Support Ever Customer for 10 years and they used to have a call centre in Texas with really good knowledgeable people. Now the techs have no idea what they are doing. I have a customer currently who I can't reset their password. The system has an error saying I can't reset it. Ticket has been there for weeks and they say to try it again but it never works. They even closed the ticket once with zero resolution. As of this morning my client can't use their email. I'm going to move my customers to Gmail. 20% rate increase for no good reason just now too.