Worst company you will ever deal with. Worst company you will ever deal with. All customer service is outsourced overseas. They don't solve any issues, just keep saying "we'll keep you informed" and there is zero follow up on anything. I am taking all 10 of my domains and we are going to another service. Whoever is managing RackSpace as a business should be fired.

Support tickets closed without response Support tickets closed without response; late notifications for overage; hidden network egress costs; waiting for weeks and weeks for responses to support queries; poor user interface and support system. Cannot recommend Rackspace in good faith for any use-case or workload.

Double Charges; High Staff Turnover We were paying for the same service with Datapipe. Then Rackspace bought Datapipe, took 5 months to switch us over and double-billed us for those five months! Ex: We paid Datapipe for monitoring from Jan-May, it took Rackspace 5 months to move our account over to their systems, and then in May they sent us a surprise arrears bill for Rackspace service during Jan-May. We've fought for months to get this amount erased, and it's been frustrating to say the least. There is high staff turnover so your "contact" suddenly isn't there anymore. There is a lot of chasing down the right people, multiple times, only to be treated apathetically. Several-year user of Datapipe/Rackspace looking for alternatives now.

Worst Customer Support Ever Customer for 10 years and they used to have a call centre in Texas with really good knowledgeable people. Now the techs have no idea what they are doing. I have a customer currently who I can't reset their password. The system has an error saying I can't reset it. Ticket has been there for weeks and they say to try it again but it never works. They even closed the ticket once with zero resolution. As of this morning my client can't use their email. I'm going to move my customers to Gmail. 20% rate increase for no good reason just now too.

Rackspace was a nightmare Rackspace requires you to use specific hardware and migrate to newer equipment every 2 years. Every time you do rates increase. For us this was extremely disruptive. Migrating off Rackspace was very difficult. I gave notice, then was told Copying our data was extremely slow. I suspect they throttle data transfers. Getting a copy of our data on a USB was ridiculously difficult and took forever. Their trouble ticket system is annoying. Simple issues have to be referred to various departments. They required us to pay via ACH but then made billing errors. I still have an unresolved billing issue. They started closing tickets if I didn't respond immediately. Now they have terminated my online access to the support site and I no longer have access to the trouble ticket system.