You do VERY well You do VERY well. We continue to be pleased with your service. One small issue: somehow somebody has your customer list. I get emails that claim to be from you that ask me to volunteer information -- it is clearly fraud. I do send these on to you -- and now I've added your "abuse" address to my files so I can quickly pass it on to you.

I used their service for years I used their service for years. Probably paid them over 500k over 18 years and while expensive, the service was fine. Then I tried to stop the service. They ignored my cancelation requests and continued to bill me. Then they had the audacity to put me in collections. Avoid these guys. They're fine until they screw you

A totally unreliable service A totally unreliable service. Our emails are regularly down and there is no way to reach support other than lodge a ticket which can literally take up to 7 days for someone to response. The worst decision we made was moving our email hosting to Rackspace - we have had nothing but troubles ever since!

Double Charges; High Staff Turnover We were paying for the same service with Datapipe. Then Rackspace bought Datapipe, took 5 months to switch us over and double-billed us for those five months! Ex: We paid Datapipe for monitoring from Jan-May, it took Rackspace 5 months to move our account over to their systems, and then in May they sent us a surprise arrears bill for Rackspace service during Jan-May. We've fought for months to get this amount erased, and it's been frustrating to say the least. There is high staff turnover so your "contact" suddenly isn't there anymore. There is a lot of chasing down the right people, multiple times, only to be treated apathetically. Several-year user of Datapipe/Rackspace looking for alternatives now.

Today our entire account was closed… Today our entire account was closed without warning or reason. This brought down over 50 client websites. It took me 11 hours of effort contacting support to finally get the account reinstated. We got there in the end, but it was very frustrating as I was bounced around the call centre and was made promise after promise that was ignored. Proceed with caution.