Business email crippled while we waited a MONTH for support I’m writing to make sure nobody has to endure the terrible customer service that I recently got from Rackspace. I moved my company’s six email accounts there two months ago. A short time later, a malformed auto-reply email started self-replicating (which a properly-configured mail server should not allow). I quickly contacted live chat (since it took Rackspace support FOUR DAYS to answer my first support ticket), but they were unable to delete the runaway email. I submitted a ticket on August 5. The bad email quickly replicated over 250,000 times and crippled my email client. After five tries their back-end support team finally fixed the problem on September 1. It took them AN ENTIRE MONTH to repair a problem that should take a good admin five minutes to fix.

Constant issues with outages and roadblocks to canceling account Constant issues with outages and poor support left us with no option but to set up new hosting services through AWS. Now we can neither delete the servers we have at Rackspace nor cancel our account without having to call in to their support line. These are basic controls that should be provided at the account admin level; however, Rackspace does not provide this to their customers. They'd rather, present inconveniences and roadblocks to make it difficult to stop using their services thereby allowing them to keep billing you for as long as possible. In addition, once you call in it takes them 3 business days to cancel your account.

Frustratingly bad We signed up in the hope of using access to cloud data storage, however, this past year has produced so many issues I've spent more time trying to manage their customer services than I have our data. They are slow to respond and do not adhere to their stated processes or our agreements. They're inconsistent, unreliable and from my experience, untrustworthy. We've even had our payments to them credited to another of their clients. Possibly one of the worst service and customer service experiences I have ever had.

Repeated spam calls - never deal with Repeated spam calls after asking them to stop on multiple occasions. They offer spam protection, but can't even control their own sales team? Would never deal with them.

Long-standing customer... for a reason! We have been with Rackspace for a number of years, and have always found their service first class. The main thing for us is the technical backup from their brilliant team. Yes, Rackspace is more expensive than many other providers, but for organisations like ours where the website is 'mission critical' it is worth it. The 24/7/365 support of their highly knowledgeable technical team is invaluable.