Support tickets closed without response Support tickets closed without response; late notifications for overage; hidden network egress costs; waiting for weeks and weeks for responses to support queries; poor user interface and support system. Cannot recommend Rackspace in good faith for any use-case or workload.

Don't use RackSpace Don't use RackSpace. RS of 15 years ago was AMAZING! but Rackspace 2022, sux ballz. If you want your email and content unavailable for hours or DAYS in the middle of the week and during business hours, Rackspace is what you want. But most other hosting/email providers understand maintenance windows and keep their customers up and running as much as possible. NOT RACKSPACE.

Long-standing customer... for a reason! We have been with Rackspace for a number of years, and have always found their service first class. The main thing for us is the technical backup from their brilliant team. Yes, Rackspace is more expensive than many other providers, but for organisations like ours where the website is 'mission critical' it is worth it. The 24/7/365 support of their highly knowledgeable technical team is invaluable.

Excellent product Although I’ve never needed to contact customer service, the product is top notch. The email interface is clean and straight forward. The admin interface is robust without being bloated or confusing. The price for the services I’m receiving is excellent.

Throwing money in a firepit would make me feel better than spending it with them Support makes a mistake and commits us to more licences that we need, for an annual subscription. Refuses to fix their mistake, technical managers get pulled in who promise credit notes but don't deliver. It's been over a year now, and numerous follow-ups, and still nothing. Our account manager just refused to deal with it. And now, after asking for the process to move away from them, just stops responding. This company has become a joke.