Throwing money in a firepit would make me feel better than spending it with them Support makes a mistake and commits us to more licences that we need, for an annual subscription. Refuses to fix their mistake, technical managers get pulled in who promise credit notes but don't deliver. It's been over a year now, and numerous follow-ups, and still nothing. Our account manager just refused to deal with it. And now, after asking for the process to move away from them, just stops responding. This company has become a joke.

Support tickets closed without response Support tickets closed without response; late notifications for overage; hidden network egress costs; waiting for weeks and weeks for responses to support queries; poor user interface and support system. Cannot recommend Rackspace in good faith for any use-case or workload.

Worst company you will ever deal with. Worst company you will ever deal with. All customer service is outsourced overseas. They don't solve any issues, just keep saying "we'll keep you informed" and there is zero follow up on anything. I am taking all 10 of my domains and we are going to another service. Whoever is managing RackSpace as a business should be fired.

Less than one star Less than one star. They used to be just good, but for several years the services are lack of ethics and many incompetence, changed the tiers and take many days in solve tickets. After years of been his client our small business was forced to change provider due the lack of support and increasing of prices. They charged us the equivalent of 3 months of services, based on a “ general contract” never signed. Avoid this kind of services provider!

Business email crippled while we waited a MONTH for support I’m writing to make sure nobody has to endure the terrible customer service that I recently got from Rackspace. I moved my company’s six email accounts there two months ago. A short time later, a malformed auto-reply email started self-replicating (which a properly-configured mail server should not allow). I quickly contacted live chat (since it took Rackspace support FOUR DAYS to answer my first support ticket), but they were unable to delete the runaway email. I submitted a ticket on August 5. The bad email quickly replicated over 250,000 times and crippled my email client. After five tries their back-end support team finally fixed the problem on September 1. It took them AN ENTIRE MONTH to repair a problem that should take a good admin five minutes to fix.