Solid Support The chat was helpful...and the support service tech (Roman) was direct and responsive. I did have to correspond with the subscription website for peace of mind but everything was legit.

Agent: Roman Agent, Roman, was very patient. He helped me with an activation issue that took over 30 minutes to resolve. Although I ran into many obstacles, he stayed with me and helped me until I was able to successfully activate my product.

TOP Service Despite poor English, it worked very well via the chat. It's actually not that easy! Important: If you don't speak English, you should first use a translator! Thanks Hat trotz schlechten English, über den Chat, hat es sehr gut funktioniert. Einfach geht es eigentlich nicht! Wichtig: Wer der englischen Sprachen nicht mächtig ist, soll erstmal einen Übersetzer benutzen! Danke

Diligent customer care rep! I had a real problem (partly due to my own mistakes) making my premium payment. The customer service chat fellow was so helpful! He did his very best and stayed on the line for a long time with multiple options for resolution. We finally found one that worked. In the future, I won't make the same mistake I made and I'm sure it will be SMOOTH sailing!

In a day and age where everything is so… In a day and age where everything is so cryptic, when I began the payment process, the emails were in non-english. Being in the usa, I needed correspondences to be in english, and the chat assistant quickly converted the emails. Then at the end of transaction all he needed was a screen shot of the email to prove payment occurred to complete the transaction