Second time you've bailed me out. Second time you've bailed me out. Excellent customer service.

A bit expensive but at least my wife… A bit expensive but at least my wife was very happy to recover almost all her pictures.

Super excellent service Justin was very helpful and mindful of the importance of keeping me updated in the recovery process. He was prompt in returning emails and was overall a wonderful pleasure to work with.

Very professional and prompt Very professional and prompt. Throughout this process, I was kept informed of the recovery process, and of the options for delivery and short-term backup of the recovered information. I chose to receive my data on a convenient solid state drive. I am very pleased and will recommend Datarecovery when I am asked for a data retrieval recommendation. Yes, I would use Datarecovery if the need should arise again.

Avoid them like the plague if you aren't in the US I've heard so many good things about Datarecovery.com before I sent my HDD to them so I thought it would a great experience but oh boy was I wrong. If you do not live in the US (that's my only experience) I would avoid them like the plague. It all started on the 23rd of September after talking with a Customer Service Representative. Of course it takes some time for a package to arrive from Iceland to the USA. But on the 19th of October I received a letter where they tell me they wanted $1659 for repairing the disk! Don't get me wrong, I know experienced technicians and an ISO certified clean rooms cost a bunch, but $1650 for a broken disk head and "labor-intensive" work is really expensive. The awesome thing about Datarecovery.com is that they do not charge you for the evaluation so I just asked them to send me the disk back to me on the 21st of October and that is where the real problem begins. I got no response from them until the 2nd of November where they tell me the price to send the drive back was more than $20 (because international) even though I saw no mention on that anywhere. After double checking that I get a response 6th of November that $80 is the best they can do which I approve because I just want my drive back. A week later that "Customer Service Representative" sends me a mail that my card was declined. I have never had problems with my card in the US and I have bought countless of things there both through the internet and in person. I send her a mail to please double check with the accounting and I even fill in the return form again just to be sure.That took place on the 18th of November. She tells me there is nothing she can do and she didn't seem very interested in helping me. Finally after I had to transfer Bitcoin to them to get them to release my HDD they finally sent the disk and it arrived to me on the 8th of December. Horrible and long experience...