Avoid them like the plague if you aren't in the US I've heard so many good things about Datarecovery.com before I sent my HDD to them so I thought it would a great experience but oh boy was I wrong. If you do not live in the US (that's my only experience) I would avoid them like the plague. It all started on the 23rd of September after talking with a Customer Service Representative. Of course it takes some time for a package to arrive from Iceland to the USA. But on the 19th of October I received a letter where they tell me they wanted $1659 for repairing the disk! Don't get me wrong, I know experienced technicians and an ISO certified clean rooms cost a bunch, but $1650 for a broken disk head and "labor-intensive" work is really expensive. The awesome thing about Datarecovery.com is that they do not charge you for the evaluation so I just asked them to send me the disk back to me on the 21st of October and that is where the real problem begins. I got no response from them until the 2nd of November where they tell me the price to send the drive back was more than $20 (because international) even though I saw no mention on that anywhere. After double checking that I get a response 6th of November that $80 is the best they can do which I approve because I just want my drive back. A week later that "Customer Service Representative" sends me a mail that my card was declined. I have never had problems with my card in the US and I have bought countless of things there both through the internet and in person. I send her a mail to please double check with the accounting and I even fill in the return form again just to be sure.That took place on the 18th of November. She tells me there is nothing she can do and she didn't seem very interested in helping me. Finally after I had to transfer Bitcoin to them to get them to release my HDD they finally sent the disk and it arrived to me on the 8th of December. Horrible and long experience...

Super excellent service Justin was very helpful and mindful of the importance of keeping me updated in the recovery process. He was prompt in returning emails and was overall a wonderful pleasure to work with.

My client was totally freaked out and unwilling to trust DataRecovery with her data. A 100% recovery changed her mind and made me look like a hero. My client was totally freaked out and was unwilling to trust

Datarecovery.com to the Rescue! These guys saved our film. Before we had a chance to back up some of the files needed for our documentary film, the drive failed. It wouldn't mount to any computer we tried. Mac or PC, it didn't matter. We thought all hope was lost and some of the major interviews we shot we gone forever including one of a man who passed away. Thanks to these guys, we're good to go. All of our data was retrieved and we're back on track. I can't thank them enough!

Recovery was very good but had annoyances [updated] The recovery was very good, but this company has a number of annoying (industry standard) practices. First, they lie about providing an estimate: they promise an estimate, but then require you sign up and send your drive in before giving any kind of price. Sadly, this is a normal practice in this field the last decade: this is very annoying. Second, they fail to itemize costs usefully and their most common add-ons to their quoted price are shipping costs (usually over $150). Third, I sent them a 6TB bare drive worth approx $150 and they returned a drive they charged me $500 for. That means they quoted $700 to me but charged me $1400, since the 'recovery' was $700 but then there's shipping, tax, and the absurd cost for a premium (slow) USB drive to replace a $150 bare drive. Fourth, I required (and they agreed) that they return the original drive and they did not. Still, I give this experience 4 stars since the data was 100% recovered from a drive with a dead controller. I've paid for recovery of more than a dozen dead drives and this is the first time I've had a 100.00% recovery. The total price was about what I expected, but there is zero reason they didn't give me my orig drive back and I had no need of a USB external drive costing 3x what I needed. Update: After writing this review, I was contacted and told I could return the USB drive for a partial refund. Also, they have shipped me my dead drive, which makes me very happy. I recommend keeping all original boxing. I've changedg this from 4 to 5 stars based on their follow up. Again, the data recovery was perfect, I hope they can adjust their estimating practices to give a range (even if it's a huge range).