Resolved my problem Resolved my problem. Support person was patient, walking me through to make sure I could use the software after initial problem solved. Thanks!

Sanket's Excellent Customer Service Sanket, Data Recovery Associate, very quickly answered all my questions, helping me to understand that the $39.95 charge made today via PayPal to my bank account was for a subscription renewal of the bitraser-file product that I bought a year ago. The product worked fine, but I don't need or want to renew the subscription. Sanket assured me that he forwarded my request to cancel the renewal and receive a $39.95 refund to your refund management team, who will process the refund for the renewal order for Stellar File Eraser #233591834. Thank you for your excellent customer service, Sanket!

Swatantra Sharma really went above and… Swatantra Sharma really went above and beyond to help me install and figure out how to operate my product. I was very pleased and satisfied. This is great quality service and a awesome product to have. I love it.

Swatantra was perfect Swatantra was quick, professional and very usefull giving me all the information I was looking for.

good software, great post sales service as well I had purchased a key long time ago, and had been using the data recovery software without any issues. But unfortunately, my system was infected with virus, and it was not able to boot, and I lost all the data, including the license. I contacted the customer care, and the executive Dheeraj Shukla helped me to recover my key, which would be sent through email.