Exceptional customer service I recently encountered an issue while setting up my MyFax service account related to my email address. In my quest to resolve it, I reached out to your customer service, where I had the pleasure of speaking with Lorinda Barrett. I must express my gratitude for her exceptional assistance. Lorinda was not only incredibly pleasant but also proficient in swiftly resolving all my concerns. What impressed me even more was her generosity in extending my trial period by an additional week. Kudos to Lorinda for her outstanding work and dedication to customer satisfaction!

GRADE F F - Unable to CANCEL! I had to get my bank involved to get this scam company to stop taking money from my bank. It took months to be released from this entity. Find a more reputable online Fax service. It's also impossible to understand the customer service reps when calling in... I was unable to cancel my account because I couldn't log into my account, and that's the only way the customer service reps said I could cancel. They refused to help me until I logged in, and they couldn't assist me to do so.

Elizabeth V Elizabeth V. handled my issue quickly and took care of the situation.

Chris was professional and offered to help and offered a discount on future services. Chris was professional and offered a discount for continued service but we really don't fax any longer.

Needed to cancel and it was a very easy… Needed to cancel and it was a very easy process. Thank you!