TBR meeting feedback. I think the TBR meetings are great, thank you. 1. I would appreciate more hand-holding as we walk through the report (ex; what are users vs. endpoints?). 2. Would love the descriptions used on the report itself to be a little more user friendly and less tech-y (ex: 'Windows 2008/3 Servers" reads to me like we have Windows 2008 and we have 3 servers, when I believe the actual meaning is that we have Windows 2008 and a Windows 2003 servers). 3. I don't recall reviewing the 'Strategy' area, and why we got a "yellow" grade there.

Cal Net Done Cal Net's primary objective is their bottom line and not their loyal customers. If you are a small SMB with minimal needs they may be a good fit but enterprise customers will be frustrated by the lack of available experienced engineers. They have a very difficult time keeping anyone with a serious track record on staff. We have a saying at our site which is "Cal Net Done." This is what happens whens Cal Net finishes a task and tells us it's complete. It typically needs more work and is not actually finished. We refer to this as a Cal Net Done status. So, when someone on my staff tells me they've completed a config I may ask is it finished or Cal Net Done?

They’re quick to respond They’re quick to respond, great communication and they take care of your problem!!!

Cal Net has a great team of smart Cal Net has a great team of smart, dedicated people and they're always going the extra mile to make sure we're comfortable using the tech we have. Can't thank them enough for always being so responsive to our (sometimes silly) requests. Our client executive and engineer walk us through things during our review meetings and help us set long term goals, which is something we were never able to do before because we were always playing catchup! Highly recommend.

The BEST at what they do! In today’s times not sure what the star is supposed to represent. It seems to be used as a weapon. So I would give CAL-NET 5 ❤️And👍. We could not be more happy even if they paid us to service our account. Their rapid and professional response is always greatly appreciated. It is like it is their own company is down. They are in my opinion the best at what they do. We have been with CAL-NET for several years and plan to stay for years to come. Dave Allstun Manufacturer’s Service Inc