High Tech gentlemen in Ontrack, highly recommend Our data lost due to sudden power off. Our IT guy couldn't fix it and recommended Ontrack to us. We contacted Chris on Tuesday. He sent us an overnight pre-paid Fedex shipping slip with packing instruction. He received our hard drive on Wednesday and finished the job on Friday. Chris even thoughtfully confirmed with us whether the weekend hard drive delivery is safe or not. We picked up Monday delivery and we got it in the early Monday morning. See, super fast job and our data was completely recovered. Moreover, what we are happier with is Chris kept updating the job status by phone calls or e-mails. Over all, Ontrack is very trustable and very professional on job. They deeply cares the customers' needs.

Outstanding service Outstanding service. Always helpful and friendly. Provide an incredible service to recover data when it appears all hope is lost. Totally honest and open that they may not be able to recover data. Do not charge you unless they can. Fantastic people to work with !

I highly recommend Ontrack! I highly recommend Ontrack! Steller customer service and they keep you informed along the entire process. Very easy to set up an account, track, pay, and pick-up. They were able to recover ALL of my data from an external hard drive that just suddenly stopped working. The external hard drive had over 211K of documents, photos, etc.

Broke my portable hard drive Broke my portable hard drive, which I had failed to back up. Ontrack was able to retrieve almost all the files and certainly retrieved the critical ones. Their service was courteous and professional at every step and was performed in less time than originally estimated.

Poor value for money and not what I requested. The data recovery took 3 months to complete and the only information it downloaded were the files and info they KNEW I already had along with operating system info etc. which I specifically said I did not need (I asked for documents, images and downloads from a given time period.) When I complained I was told I could have the info I requested but had to pay even more money.