My experience, Great customer support but product needs some work Christian and Emmanuel from customer support very nice and serviceable. The customer support here is great! I will say one thing though, my experience using the domain provided from here was not great, the domain DNS wouldn't get verified. And loading my website was impossible. But lovely customer support.

Terrible customer service Terrible customer service. I used them to buy the domain name then signed up for the Wix package. The domain would not connect with Wix. Support just sent email after email pushing me to contact Wix (which I did and they confirmed that Name.com needed to take care of the issue). Over and over I sent screenshots of the problem and they just keep you in the loop of "so sorry you are having the problem" with directions to fix the problem that was irrelevant to to the problem I am having. This has been going on for weeks. Requested my money back for the Wix package and they won't return it because it is passed the 14 days even though I started a ticket to get the issue resolved. I am not one to post reviews but beware!

Domain transfer issue swiftly and professionaly resolved. I had an issue transferring a domain name into my account. Vince, on the support chat, was confident and professional in the approach used to resolving my issues, and was able to swiftly resolve the issue on first contact. This level of service is the reason why I choose Name.com as the single repository for my many domain names.

Title: Exceptional Service and Inclusive & Empathetic Support from Name.com I recently had the pleasure of experiencing exceptional service from Name.com for domain name registration on the World Wide Web. Not only did they deliver on their promise of efficiency and reliability, but they also demonstrated a level of empathy and support that truly sets them apart. My interaction with Ryan Clarey, Director of Customer Solutions, was nothing short of remarkable. Despite being halfway across the world in Mumbai, Maharashtra, India, I felt as though my concerns were given the utmost attention. In my email detailing my journey of living with Cerebral Palsy and my dedication to empowering differently-abled individuals across India and beyond, I received a positive response from Ryan within an astounding 12 hours. Ryan's commitment to providing a lifetime of service to our cause speaks volumes about Name.com's dedication to supporting initiatives that aim to make a positive impact on communities. It's reassuring to know that there are companies like Name.com that not only excel in their services but also prioritize empathy and inclusivity in their interactions with customers. I wholeheartedly recommend Name.com to anyone in need of domain registration services. Their professionalism, efficiency, and above all, their genuine care for their customers, make them an invaluable partner in any endeavor. Thank you, Ryan Clarey, and the entire team at Name.com, for your outstanding support and for making a difference in the lives of individuals like myself.

Clear and direct information without… Clear and direct information without much technical jargon, at least for the questions I asked. Really helpful.