Nearly unusable I'm a professional web developer and I was hired by a client to create a Muvi account for them. The whole platform is so bad it's nearly unusable. I recommend to avoid it at all costs. I was working from a built-in template. I thought it would be easy to make some changes. Aesthetic CSS changes are easy enough to make as they give you access to the template files. The template is completely inflexible - your website will NOT look how you want it. If visuals are not important to you, then by all means use Muvi. If you are looking for a professional looking website, then avoid avoid avoid. Muvi comes with a "Visual Editor", which I think is supposed to be similar to Wix, Webflow etc.. It is not. It does not work, not one bit. You can not edit anything with it. Customer service When you choose to engage with the constant live chat popups, you are greeted with people with fake names and stock images. They provide no help whatsoever other than linking to support articles. They always direct you to submit a ticket, which from experience they can take days to come back to you from. I had a serious issue - my film costs were not showing. Pretty crucial to the running of the site. I was told to submit a ticket, which like I said, can take days to get resolved - leaving this client another few days without the site up and live. Your site will be littered with warnings and bits of text that make no sense, and you can't change. I was really disappointed in this product, 100%. Considering prices START at $400/month, Muvi really need to up their game. AVOID

Seems to be in a CMS from the early 2000s The service is not bad, except that it seems to be in a CMS from the early 2000s. Support is fast, but it often happens that they don't understand my requests and bots respond. Lots of features mixed in and that often don't make much sense and template editor that doesn't allow you to create aesthetically beautiful video platforms.

MUVI Always Try to Make Our Platform Better and Better! MUVI provides many features we need to create a video and audio platform, we really appreciate MUVI's courteous support! The support team always tries to understand and respond to our expectations, then they give us a clear instruction in details with some snapshots, article links, and videos. If needed, they also have a video call meeting, and that helps our communications with the support team. We are very glad that now we are making an awesome platform, thanks to MUVI's great solution and support!

Muvi has a lot of potential Muvi has a lot of potential, but falls well short in execution of promised delivery of services. Customer service is awful and very inconsistent. They have no problem taking your money even though they haven't corrected issues which cause current customers to cancel subscriptions.

We're using Muvi for our Festival… We're using Muvi for our Festival online screenings for 4 years. It's easy to setup with a lot a features. Support is amazing and help us in every problem.