Super disappointed My first literal message to the founder and what happened "Someone on your end deactivated our premium wp rocket, installed nitro pack and it got down our website completely. We have several 100k daily unique, and I lost quite a bit of money tonite. This is the second time that someone on your end deactivated wp rocket without approval. I just hired a dev to fix it after being down for my whole night. " This is quite some time ago. Second case is quite recent. We had a bot attack. Took them 4.5 days only to ANSWER, not even fix the problem and this on a website with >100k uniques a day. Also turned out wprocket and cloudflare werent connected (again) Founder got back to me, refunded last month - and kicked me off their service without any prior communication. With the attack we lost way more then a month refund but even worse is the cancelling of our service - including open orders. Update 08.04 : We are in contact with the founder. They know exactly who this is. This is the message we just wrote them of today "Hi Kevin, Thank you for your message. To be honest I was hanging back and watching the situation. It’s been 11 days since my message off a critical bot attack on our website. It’s been another 6 days since your dev said they are checking into it. There has been no specific action or communication on the most important matter to me, a bot attack and probably vulnerability on a high traffic website. Or did you mean you would not solve the problem on your end if I don’t delete the review? Then you shouldn’t keep me getting charged. If that’s not the case the response times of two times 6 days its completely unacceptable for an urgent situation. Meanwhile I keep getting charged just this morning again. " Edit 16.04 What certainly isnt a misunderstanding is: Indeed we had a bot attack and it took them more then 4,5 days to answer, not even fix. High traffic website (100k daily) - a lot of revenue lost/customer reputation lost. This is the second time this happened and this with a 24/7 service. Its easter is a weak response-we operate in a country where is no easter. We also had a message of the founder on our email, saying they are shocked about this review and how to find a way to resolve this, predating their answer here. So they were well aware which customer steven was. (once again happy to provide evidence) We are in the process of resolving this with workhero. They are admitting that their tools actually lost connection for us two weeks before the bot attack and they are offering compensation plus using their service for 6 month for free. Im considering if I can build the trust again.

Truly a Hero for managing multiple Websites for my Digital Marketing Agency Being in the digital marketing space, I've had my fair share of challenges managing multiple WordPress websites. It's not always a breeze, but over the past few years, I've found a steady companion in Workhero. They've really made a difference in tackling the technical side of things. Workhero's team has been pretty remarkable, particularly when things go wrong. I've turned to them during a few emergencies, and they've never failed to step up. Whether it's an unexpected issue with the server or some plugin going haywire, they've been quick to identify the problem and get it sorted. It's reassuring to know they're there when I need them. Apart from crises, they've been a reliable help with the day-to-day aspects of website maintenance too. They've got me covered on software updates and loading in new content. It's been a pretty hands-off process, which has made my job a lot easier. It's good knowing they're taking care of these things. I also appreciate how approachable and knowledgeable their staff is. Whenever I've had queries or needed some assistance, they've been both helpful and friendly. It's a nice touch that adds to the overall experience. So, in a nutshell, having Workhero on board has made managing my WordPress websites a more manageable task. They're a solid part of the team, handling technical hiccups and routine maintenance without a fuss. And their customer service? Top-notch. I'm not one to give out five-star reviews lightly, but in this case, I think Workhero has earned it. If you're in a position like me, managing multiple WordPress sites, you might find their services pretty helpful. Here's looking forward to more years of smooth collaboration with Workhero.

Scaling Effortlessly with Work Hero Work Hero's team has been a game-changer for us, effectively extending our in-house capabilities and enabling growth. Their expertise, responsiveness, and quality of work allow us to offer superior service to our clients without missing a beat. Highly recommended for any business aiming to scale while maintaining excellence.

I have been working with the team from…Work Hero I have been working with the team from Work Hero for years now. They are amazing!!!! Divina is my primary developer and she is both intelligent and tenacious. Sometimes we come upon multi-layered and complex problems, and she figures out a solution. Whether a problem is simple or complex, they get it fixed. I deeply appreciate the folks at Work Hero. I don't know how I would afford to run my organization without them.

Flawless Wordpress Design & Support We've been working together on a few Wordpress design projects. The work is always top-notch and communication is great. It's a little more than you might pay with other services, but the professional quality is worth it. I use Workhero for everything from full website builds to simple page updates I don't have time to complete. The whole team is great and I couldn't operate my business without them.