Jay R
GBRead all the 1 star reviews all over… Read all the 1 star reviews all over the web and you’ll see a pattern with this unethical company. They literally take ZERO responsibility for ANYTHING. Worst experience of our life and they caused severe damage to our business. Don’t worry, everything will be your fault. - Months of delays? Your fault - Security errors on your site? Your fault - They forgot to send the final invoice but provide you with access to the site? Your fault and they’ll lock you out of your account preventing you from helping your customers until you pay them. And no they won’t bother sending you a courtesy email saying “hey, we forgot to invoice you. Can you please pay this in this next few days?” Nope….they immediately kick you out of your own site and are super unresponsive. - They don’t answer your dozens of phone calls and take forever to respond to your emails? Your fault We had to open a dispute against them with American Express after months of delays and them not responding to us. We closed the disputes after they resolved the issue. They locked us out of our own accounts AGAIN and demanded we wire them money before giving us access back to our own account. They refused to call American Express with us to get confirmation that the dispute was closed. Instead they hold you hostage and demand you wire them money. Meanwhile you are locked out of your own “live” website and can’t help your customers. The absolute worst company on the planet. Avoid them at all costs
Sharon Keith
GBAlways Helpful and Professional Any time I have a question or need assistance, I receive a prompt response. I appreciate the way my questions are answered. Sometimes I am technologically challenged, but I am never made to feel that way. I am so fortunate that I selected WordHerd several years back. I am 100% pleased with them, and know you will be too!