Felix.B
GBNOT FOR A FITNESS BRAND Hello Team Supliful, With this message, I bid farewell to you. It's very sad to see how Supliful has evolved. Supliful isn't suited to be a fitness brand; it lacks many fitness products. Take a cue from Rocktomick; that's also one of the reasons why I'm now with Rocktomick. There's more variety in fitness products, better labels (Glosy Laabel option, ,eaa, Vitamin Drops, Creatine Capsules, L-Arganine, black packaging, a lot more options for pre-workouts, and better mock-ups. Supliful is now making dog products, which I still don't understand to this day. It's a shame that you don't cater to customer wishes. I'm so excited about Rocktomic. finally, my fitness brand will flourish. Nonetheless, I wish you all the best.
Bryan
GBStay Away from This Company This company constantly runs out of products but doesn't inform their clients until way after the fact. You'll sell products you cant fulfill and end up having to apologize to customers. This has happened to us multiple times in recent weeks and we've lost out on many orders and a ton of goodwill. If you actually want a business, don't rely on this company. I'm sure they'll reply to this comment with a "please reach out to our help@ email, but it's a joke and their customer service is useless. If you have a brand or are investing in one, do yourself a favor and find a proper partner. UPDATE- Supliful replied below that they notify customer 'promptly' when out of stock. But that's not true. We've had orders pending for nearly a week, unfulfilled, and only discovered to be out of stock when poking around admin. No notice to us or any other customers. When your burn OUR customers, Supliful doesn't care and it's you that's left holding the bag as your brand suffers. They also ask for order info, as if we haven't been dealing with customer service. All support can say is "we're sorry", but it's your brand that will suffer.
Miles Klotz
GBI've been using supliful for a while… I've been using supliful for a while now and I just can't comprehend the level of service they provide. Sure there are some features that would be nice to have in the future to make it truly full service like custom packaging, but what they offer is more than enough. They're constantly updating with new products and new mockups for products to give everything such a professional feel. Another key is their customer service. It's unmatched. Every time I speak to support its always an incredible experience. 10/10 will continue using them forever
Abdullah Al-Malaik
KWHonest review for the tech side of things To be honest, our experience with Supliful hasn't been anything but overall perfect since we began using their platform. The ease of use is a breeze and the seamless integration (plug and play) with Shopify wins. our test order made it right on time and we ordered some more testing products, we're soon going for a marketing campaign and also have very high hopes we don't get into heavy troublance. but to say the least so far so good. On the support aspect, it never took more than a couple of hours to get a response on our clarifications or order updates Etc. but also worthwhile highlighting we're on a premium plan mid-tier tho.
Mapalo Mwansa
CAGreat company to work with Great company to work with, they make fulfillment seamless to the point where you don't even have to think about your orders. Their catalog is huge, and covers countless niches. Definitely recommend.