I HAD High Hopes I had high hopes for the VA services as it was very highly rated. However, I didn't have a good customer service experience. Even though I uploaded my tasks to Click Up, their communication platform, no one saw the tasks for two weeks. After a reached out to ask what happened, they said, "oh, sorry." They also kept switching VA, so I would have to re-enter all of my security codes for my social media (I have two-factor security set up). This would take a lot of extra time from my day to ensure they could access everything. Why am I paying someone if I have to keep granting access?? They could never get my TikTok to work. I was immediately contacted on the two-month date about continuing payment even after the two-week delay. After I said no thank you to renewal, I thought they would reach out to ask why. Not a peep. I wouldn't recommend it since they made no effort to compensate me for the lost two weeks or changing VAs regularly, causing a lot of extra work on my part.

Awful experience to be honest Awful experience to be honest. Super slow work and lack of communication. They can disappear for 2 weeks and then try to reach you 5 times in 1 hour and be angry that you don't respond straight away. Waste of money. Added later: I wrote them multiple emails after their answer here and haven’t received any response, again. They are scammers, don’t use their services. Trust the amount of bad reviews that they constantly try to overpower with fake reviews

Don't Trust Them! Don't Trust Them! I had high hopes after reading reviews and wish I never got started with them. The VA we were assigned was incapable of doing the basic task we asked, which was only calendar management. After being unhappy I asked to stop the service. I then was asking for a refund of unused hours, then they just started ignoring all my emails. I was then charged again even though everything was cancelled and currently having to dispute the charge with my credit card company, since nobody from WoodBows will get back to me. I suggest you stay away from WoodBows.

Special Requests I don't think I am the average businessperson that uses the services of a company like woodbows. I am a teacher and my needs include developing instructional tools like videos. Given the state of education today, all instructional devices must be engaging and have the ability to hold the attention of young people. So my requests were special. But Woodbows rose to the occasion. We had to do several edits due to cultural adjustments, but I believe they were all learning opportunities. The Woodbows VAs (Angel and Sonu) were willing to learn and were eager to work with me to get the work "just right". When my task list gets overwhelmed again, I will not even hesitate to call woodbows for assistance and pray that Angel gets assigned to me again.

I'm a small business owner I'm a small business owner, and when I contacted WoodBows to get a virtual receptionist they assigned us an amazing professional virtual receptionist in less than 10 min from the time I first contacted them. I’m happy, my clients happy! WoodBows is my go-to support team.