Exceeded every expectation We ordered a custom plush based on a drawing our daughter made. The plush exceeded every expectation we had. The quality was fantastic and the replication of her drawing was phenomenal down to the smallest detail on the drawing.

Today is february 6 Today is february 6, 2024. I placed my order on october 28, 2023 and i still do not have my order. The customer service has assured me several times that my order was going to be made and delivered by christmas. After that, i was told it would be delivered by the first week of january, then the middle of january, then the end of january. Now were already 1 week into february and still nothing. I really wanted this order for a christmas gift for my sister and her daughter, i ordered a matching set of 2 and still have nothing. Customer service only seems to respond when they feel you will cancel the order so they can keep your money. After some complaints to them i told them to give me updates or i would cancel with my credit card company and they didnt respond. A few days later i called my credit card and cancelled and the next day they started emailing me. I agreed to reverse the cancellation if they gave me free shipping which cost me almost $50 alone. They refunded that and i agreed to call my credit card company and cancel the charge back. Now a month later and i still dont have it. I emailed them over and over asking for updates, and no response. Then i tell them i will call my credit card company for again for cancellation and tell them i may get a lawyer involved for mental anguish and theft and the next day they tell me its going to ship. They also told me last week when i wanted to cancel again that they would still ship me the plushes and that they would refund my purchase because of my experience. I said yes ok refund my purchase and they didnt. I have it all in writing in my email conversations with them and i will be contacting my credit card company to get my money back for this purchase. Complete scam and worst customer service i have ever seen. I looked into it, the factory they produce these in is in india, a place known for scams. I regret this entire experience so much. Please do not buy a plush from here, take your business to an etsy shop, i have had multiple made on etsy with no issues. I wish i could include photos of the emails they sent but it doesnt allow me to do that here. Maybe i can figure out how to do that on a google review so everyone can see the repeated lies from them and how dumb and gullible i have been. Never ever again. Edit march 26, 2024 Was told in emails that for my inconvenience that i would receive a full refund for the purchase. The refund i received was a month prior to them telling me this, i told them i wanted to cancel the order and to not lose the sale to give me free shipping and they agreed. After not receiving the item for another month i was trying to contact them alot during this, and they barley respond, a customer service person emailed me saying my item was going to ship out that week and i would also get a full refund for my bad experience. I never got the refund and the items came about 45 days after that. They told me about 4 times that it was being shipped out that day or the next day or that week. I placed my order on october 28 2023 and didnt recieve my items until february 23 2024. On top of that, them items were not to my specifications and 2 of the colors i requested were not included, so its not a replica of what i ordered. Do no order from here, order from someone on etsy, i have placed several orders with sellers on etsy for similar stuff and never had any issues.

He still loves it after the trial by fire I made for him to get it. When I got the stuffed dragon I was pretty sure it was very well made. In my opinion it was at least, but alas the gift wasn't meant for me, so I had to wait for the official receiver of the gift to voice his approval. Well, being a good friend the way I wrapped his gift was rather... Involved. In short he had to solve a riddle to figure out a 3 digit combination, give a hidden message that led to ANOTHER hidden message only to realize the key to the lock securing his present was in a secret compartment where the first hidden message was. All in all, if he suffered through all that and STILL ended up loving his new plushy friend... I'd say whoever made it did a damn fine job.

This place is amazing for custom… This place is amazing for custom plushies! The detail and accuracy is great and I have tried other places that also gives plush commissions. The material they use is super soft and can stretch very nicely. I highly recommend them and I will continue to purchase their amazing custom plushies in the future!

Good Experience I commissioned a plush of one of my favorite characters from them, and they pretty much got every detail perfect. Plush is well made and uses very soft fabric. They give a time frame of how long it'll take which was pretty accurate.(mine was 4 weeks) Overall it was a good experience :)