Good Experience I commissioned a plush of one of my favorite characters from them, and they pretty much got every detail perfect. Plush is well made and uses very soft fabric. They give a time frame of how long it'll take which was pretty accurate.(mine was 4 weeks) Overall it was a good experience :)

If I could give this company 0 stars I… If I could give this company 0 stars I would. I don’t even believe these 5 star reviews are even from real customers. I also ordered my plush (order #2191) for my autistic son at the beginning of October. It’s all he ask for for Christmas. It was suppose to be here before Christmas. I sent several emails to the company and never got a response until I made a negative review on BBB website. They sent me an email and said they were sending my order next day but they didn’t. They’ve sent 3 emails rescheduling my order. The last email said it was suppose to be here 3 weeks ago and they haven’t sent out anymore emails updating me. They aren’t responding to my emails. I’m seriously thinking about suing this company. My son has literally ask me every single day after Christmas about this plushie. It has been a really mentally straining experience. I hate seeing the disappointment in my son’s face everyday. This company is a complete scam. No matter how legitimate this company may look I assure you it is not. Whatever you do…do yourself a favor and don’t buy anything from them.

The plush was a wonderful quality! The plush was a wonderful quality, it didn't take too long to get (4-5 weeks) considering it was customized down to the outfit. I was very happy with the softness, stitching and the general likeness to my grandson. I sent 3 pictures of him and specified that I wanted him to have a round face, nicely defined eyebrows, dark hair & smiling. I also said that I wanted his skin to be a dark tan/bronzed since he has a nice dark tan complexion. I specifically asked for a Guns & Roses hoodie, which they did a great job with! They did a wonderful job except for the skin color which I wish was darker. I would have attached photos but I can't see how to do that here.

Good construction. Wrong color. Missing Design Elements I received my order earlier this week and was disappointed in the final product. I have reached out to customer support but have not gotten a response. The fur color is not what I had shown in the reference photo, rather than a dark grey to black the color is a purple hue grey. As well the details I specifically asked for in the notes on the order were missed. There was supposed to be faux fur around the neck and chest but is missing. Overall the construction looks great but the color is wrong and details I specifically asked for are not there.

My Thoughts Bespoke is a great company in my opinion. In my case, they made sure the details provided of my original character were applied properly, and they were very responsive whenever I had any concerns, questions, or additional details of the character I wanted to add. The quality of the plush itself also made it worth waiting for. Thank you, Bespoke.