DISGRACEFUL!!!!!!!!!! DISGRACEFUL!!!!!!!!!!! TERRIBLE COMPANY!!!!! I HAD A FREE TRIAL AND THEY CHOSE TO AUTO RENEW MY PAYMENT WITHOUT EVEN ASKING ME! Then when I emailed them to CANCEL the order they said they CANT!!!?? I asked for a refund and they said they don't do REFUNDS!!!!! RIDICULOUS!

Extraordinary Experience: Lumin Extra Strength Moisturizer Review Lumin is simply exceptional. Since I discovered their Extra Strength Moisturizer, my skin has never been the same. The texture is sublime and keeps my face hydrated until night. But what really blew me away was their customer service. I had a problem with shipping and to my surprise, in just two emails, the after-sales team resolved it kindly and quickly. This level of customer service has only reinforced my love for the brand. Lumin not only offers high quality products, but also provides exceptional customer service that makes you feel valued as a customer. I am completely delighted with the brand.

Refund received Offered a trial product and paid postage. 2 weeks later got and email confirming an order I didn't make! charged £65 for a whole selection of creams and scrubs I didn't order. products to be returned and then pay postage for a return. Refund received.

Deceiving subscription plan While Lumin makes quality products, I found the trial to subscription process to be misleading. There’s zero communication until they process your order, and at that point you’re told it’s too late to pause or cancel the order.

Amazing proudct and high quality made… Amazing proudct and high quality made my hair smell better and stronger and has been the best for me and happily loved the trail hoping soon to put another order in