Excellent customer service 1. Lumin makes great skincare products 2. They have excellent customer service 3. If you have an issue of any kind with their services or products they will diligently work to fix it. Turning you from a frowning customer into an ear-to-ear smiling one.

The products are fairly good The products are fairly good. The face cleanser is a bit too soapy. The packaging could be a lot less wasteful and be a bit more environmentally friendly. This should be priority number 1. The set looks nice but it does look like a pile of plastic.

Deceiving subscription plan While Lumin makes quality products, I found the trial to subscription process to be misleading. There’s zero communication until they process your order, and at that point you’re told it’s too late to pause or cancel the order.

Refund received Offered a trial product and paid postage. 2 weeks later got and email confirming an order I didn't make! charged £65 for a whole selection of creams and scrubs I didn't order. products to be returned and then pay postage for a return. Refund received.

I’ve been scammed I’ve been scammed like other people who have commented on this company. I was offered a trial and cancelled my subscription straight away but still got charged £55 for smallest bottle of cream. They will not refund and even with the free trial the cream is not great to be honest and not worth the money.