Refund received Offered a trial product and paid postage. 2 weeks later got and email confirming an order I didn't make! charged £65 for a whole selection of creams and scrubs I didn't order. products to be returned and then pay postage for a return. Refund received.

Amazing proudct and high quality made… Amazing proudct and high quality made my hair smell better and stronger and has been the best for me and happily loved the trail hoping soon to put another order in

My order was lost in the mail My order was lost in the mail. I called customer service. My new order was shipped immediately at no charge. I am 54 years old. Since I have been using Lumin I am told I look 20 years younger than I am!!

Excellent customer service 1. Lumin makes great skincare products 2. They have excellent customer service 3. If you have an issue of any kind with their services or products they will diligently work to fix it. Turning you from a frowning customer into an ear-to-ear smiling one.

I’ve been scammed I’ve been scammed like other people who have commented on this company. I was offered a trial and cancelled my subscription straight away but still got charged £55 for smallest bottle of cream. They will not refund and even with the free trial the cream is not great to be honest and not worth the money.