I’ve been scammed I’ve been scammed like other people who have commented on this company. I was offered a trial and cancelled my subscription straight away but still got charged £55 for smallest bottle of cream. They will not refund and even with the free trial the cream is not great to be honest and not worth the money.

Disappointing Experience with Lumin Skincare Products I recently tried several products from Lumin and I must say that I was underwhelmed by their quality. The facial scrub lacked the effectiveness I've experienced with similar products from other brands, failing to cleanse as deeply as I had hoped. Additionally, the moisturizer did not meet my expectations; it only provided superficial hydration and left my skin wanting more. The eye cream also fell short, as I saw no significant improvement or reduction in the dark circles under my eyes. Furthermore, the shipping costs were exorbitant, and the delivery times were incredibly long. Due to the delays in shipment, I was forced to purchase alternative products to fill the gap. Another downside was the packaging, which was not only bulky but also contained an excessive amount of plastic. Overall, my experience with Lumin products was disappointing, and I would hesitate to recommend them based on these factors.

Refund received Offered a trial product and paid postage. 2 weeks later got and email confirming an order I didn't make! charged £65 for a whole selection of creams and scrubs I didn't order. products to be returned and then pay postage for a return. Refund received.

I have been using LuminSkin products… I have been using LuminSkin products for more than two years. When choosing my daily skin care products, I paid a lot of attention to the ingredients and even compared them with the European standards. I was very surprised by the quality. Give it a try, you will definitely not regret it. A big thank you also to the support team. No matter who answers you, everyone is very customer-friendly and customer-oriented. Without exception, you always get help.

Excellent customer service 1. Lumin makes great skincare products 2. They have excellent customer service 3. If you have an issue of any kind with their services or products they will diligently work to fix it. Turning you from a frowning customer into an ear-to-ear smiling one.