My order was lost in the mail My order was lost in the mail. I called customer service. My new order was shipped immediately at no charge. I am 54 years old. Since I have been using Lumin I am told I look 20 years younger than I am!!

Mostly great! I've been using one of their subscription packs that contain everything. The products are of high quality and have a subtle pleasant scent. I've got thr light moisturiser and it works perfectly for me, being none greasy. The serum is great at night and charcoal face wash good too. Love the eye bag gel. Only let down is the face scrub. Runs out super quick and is a chemical scrub, so not really feeling like a scrub. Will I buy everything again, minus the scrub, yes.

Deceiving subscription plan While Lumin makes quality products, I found the trial to subscription process to be misleading. There’s zero communication until they process your order, and at that point you’re told it’s too late to pause or cancel the order.

Extraordinary Experience: Lumin Extra Strength Moisturizer Review Lumin is simply exceptional. Since I discovered their Extra Strength Moisturizer, my skin has never been the same. The texture is sublime and keeps my face hydrated until night. But what really blew me away was their customer service. I had a problem with shipping and to my surprise, in just two emails, the after-sales team resolved it kindly and quickly. This level of customer service has only reinforced my love for the brand. Lumin not only offers high quality products, but also provides exceptional customer service that makes you feel valued as a customer. I am completely delighted with the brand.

Excellent customer service 1. Lumin makes great skincare products 2. They have excellent customer service 3. If you have an issue of any kind with their services or products they will diligently work to fix it. Turning you from a frowning customer into an ear-to-ear smiling one.