5 star .. 5 star ... empathy, kindness, thoroughness (said back every number), articulated her English in a very understandable manner. I was quite distraught with a mistake that had been made. The above rectified all my fears. Thank you so much!

I had difficulty with an online inquiry… I had difficulty with an online inquiry and needed help. The agent who answered my phone call knew exactly what I wanted and was most helpful in getting me the information I needed. She also advised me about other steps I should take on the purchase of a newly imported vehicle. I am very grateful for her help.

Totally useless Totally useless. I was looking for a specific piece of information about the salvage title. I already knew it had a salvage title just needed one more specific piece of information. Although it showed the accident related to the write off the vehicle, it had nothing regarding it having a salvage title. Aside from noting the 3 claims it had, it had absolutely nothing else regarding the vehicle the basic info that comes with the VIN number. These people shouldn't even be in business. If it were possible to give it a lower rating I would.

Sent in a request with questions … Sent in a request with questions & got them all answered so satisfactorly & courtesiely. I saw that you would get back in 2-3 hours but it was more like 20-30 hours so be careful what you promise. I happened to notice, only because I went to About Us page that you were open M-F 9-5 or 8-5, PST so I knew it would be awile for a response because I sent it in on mid day Sunday.

Total scam Total scam. Got an email from a potential buyer requesting Vin Audit specifically. Paid Vin Audit and got this response. "Sorry, our system was unable to access the NMVTIS database after multiple tries at this time. Our support team has been notified to investigate. Please allow us to email the report to you instead: So I sold the car without the report!" Total waste of money.