Refund The customer service was excellent, they managed the refund quickly and effectively.

Totally useless Totally useless. I was looking for a specific piece of information about the salvage title. I already knew it had a salvage title just needed one more specific piece of information. Although it showed the accident related to the write off the vehicle, it had nothing regarding it having a salvage title. Aside from noting the 3 claims it had, it had absolutely nothing else regarding the vehicle the basic info that comes with the VIN number. These people shouldn't even be in business. If it were possible to give it a lower rating I would.

I had difficulty with an online inquiry… I had difficulty with an online inquiry and needed help. The agent who answered my phone call knew exactly what I wanted and was most helpful in getting me the information I needed. She also advised me about other steps I should take on the purchase of a newly imported vehicle. I am very grateful for her help.

Didn't work for me but Vinaudit fixed it Checked for a vehicle report and received info that was available for free on some other websites! The only "non-free" data that I was given was the car mileage and the date that mileage was recorded!!! So I went contacted Vinaudit since their website mentions "guarenteed satisfaction" and they agreed that the info about the car is not in their system. So they issued a refund.

5 star .. 5 star ... empathy, kindness, thoroughness (said back every number), articulated her English in a very understandable manner. I was quite distraught with a mistake that had been made. The above rectified all my fears. Thank you so much!