I had difficulty with an online inquiry… I had difficulty with an online inquiry and needed help. The agent who answered my phone call knew exactly what I wanted and was most helpful in getting me the information I needed. She also advised me about other steps I should take on the purchase of a newly imported vehicle. I am very grateful for her help.

Sent in a request with questions … Sent in a request with questions & got them all answered so satisfactorly & courtesiely. I saw that you would get back in 2-3 hours but it was more like 20-30 hours so be careful what you promise. I happened to notice, only because I went to About Us page that you were open M-F 9-5 or 8-5, PST so I knew it would be awile for a response because I sent it in on mid day Sunday.

As others have called out As others have called out, there are scams associated with this site and business. I am not accusing them directly, but it's clear that agents/partners are contacting sellers of vehicles and requesting this report before they buy your vehicle. They then never show up and you never hear from them again. This has happened multiple times to me on a couple of vehicles I've sold. If VinAudit is compensating partners for reports that are paid for and generated, then they are promoting this practice and must know it's taking place.

Refund The customer service was excellent, they managed the refund quickly and effectively.

this doesn't work for Canadian cars The merchant refunded my money. this doesn't work for Canadian cars. My car fax showed everything with all service records and vinaudit.ca there was no history on the report whatsoever, didn't even show the accident on it.