Sent in a request with questions … Sent in a request with questions & got them all answered so satisfactorly & courtesiely. I saw that you would get back in 2-3 hours but it was more like 20-30 hours so be careful what you promise. I happened to notice, only because I went to About Us page that you were open M-F 9-5 or 8-5, PST so I knew it would be awile for a response because I sent it in on mid day Sunday.

Very basic information! This site offers no more info than can be found for free with a Google search, what a joke! Advertisements all over the Web for vinaudit helping people locate their old cars. . . .what BS , site doesn't offer, city, address, or even the name of the current registered owner yet advertises " miss your dream car, find it here"

I want to compliment and thank Mary… I want to compliment and thank Mary Doydora, Account Manager for providing me with outstanding customer service yesterday. I called VinAudit feeling frustrated and confused about the source in a report I purchased from you on my vehicle, and by the end of the call I was very satisfied with the outcome. She went above and beyond, dedicated to helping me. I also want to thank VinAudit for hiring such a kind, patient, efficient, and extremely knowledgeable account manager. I was one of those customers who took too much of her time, but Indiana I've got a smile on my face for you. Keep it up Mary! Anne Lilly

Very helpful in finding issues with ownership Very helpful in finding issues with owner ship that was not shown on CarFax. Very helpful when I got a call back to explain the report.

Refund The customer service was excellent, they managed the refund quickly and effectively.