Consumer
GBGreat! I love being able to try a variety of scents from day to day to get a better feel of which scents I prefer. It’s shocking how much perfumes change from a paper sampler to skin. Also, their customer service is great. I did not have any issues with my first shipment but there was a minor error with my second order that was corrected quickly and without hassle.
Steve Trevino
GBAuthentic I’ve ordered about 16 different samples from here, all authentic. This was such a great business idea. I don’t live close to Neiman Marcus or Nordstrom, so it’s hard for me to know how these different colognes smell. I’d much rather pay a few dollars for a bottle that I get 15 sprays out of opposed to $400 on a 1 ounce bottle of something I may not like. I’ve had four samples come damaged or missing and I informed Customer Service and they send new samples without hesitation. My recommendations would be packaging up the samples better to avoid damage, keeping attention to detail when packing an order and doing a rush order on missing items to keep customers happy.
MattWebb
GBThis skeptic is now a life long customer! After realizing how high end stores basically refuse to provide samples unless you buy a bottle, I decided to give Scent Decant a try and I am glad I did. Not only is customer service prompt, their prices are also unmatched. This is now my go-to when I want to try a new fragrance to prevent me from wasting money on a full bottle in case I do not like it. I highly recommend you give them a try!
Chadley B
GBGreat service! I had to contact service a couple times. One to cancel an order. The other because one of the bottles had leaked and was empty when it came in. Both times service was quick and painless. Highly recommend!
Germany
GBVery fast support, and alot of options. i ordered 2 samples, and one of them came broken, however, i emailed support, and in the same day they were able to fix the issue they also have alot of options to pick from, which is very nice (i recommend the new york fifth avenue fragrance by fragrance du bois)