When I received my second order from… When I received my second order from scent decant one of my vials was broken through no neglect on their part obviously but these things happen. I contacted the company and they were quick to make it right. I am a postal employee and I see this kind of thing often but not companies that are willing to do the right thing for their customers. Very satisfied with scent decant and will continue to purchase from them.

Newly Addicted to Trying New Colognes Apparently my package was delivered to my porch, and was proven with a picture.... but unfortunately, wasn't there upon my arrival ☹️ I reached out to scentdecant, and they were very understanding of the situation... so much so, they re-sent the exact same order to me. I hardly ever leave reviews for company's, but this really meant a lot to me. I've been trying to figure out which scents I like, and this site has been a big help with that. Their customer service has basically guaranteed them my business, very pleased.

Very fast support, and alot of options. i ordered 2 samples, and one of them came broken, however, i emailed support, and in the same day they were able to fix the issue they also have alot of options to pick from, which is very nice (i recommend the new york fifth avenue fragrance by fragrance du bois)

Authentic I’ve ordered about 16 different samples from here, all authentic. This was such a great business idea. I don’t live close to Neiman Marcus or Nordstrom, so it’s hard for me to know how these different colognes smell. I’d much rather pay a few dollars for a bottle that I get 15 sprays out of opposed to $400 on a 1 ounce bottle of something I may not like. I’ve had four samples come damaged or missing and I informed Customer Service and they send new samples without hesitation. My recommendations would be packaging up the samples better to avoid damage, keeping attention to detail when packing an order and doing a rush order on missing items to keep customers happy.

This skeptic is now a life long customer! After realizing how high end stores basically refuse to provide samples unless you buy a bottle, I decided to give Scent Decant a try and I am glad I did. Not only is customer service prompt, their prices are also unmatched. This is now my go-to when I want to try a new fragrance to prevent me from wasting money on a full bottle in case I do not like it. I highly recommend you give them a try!