OUT OF THIS WORLD CUSTOMER SERVICE! I placed an order for 4 1ml samples and 1 5ml size. I received my order which shipped next day and arrived on time through the USPS. I opened it and looked and had to check to make sure I didn't make a mistake, but the one that should have been a 5ml was a 1 ml. It was now about 10pm my time I sent an email to their customer service, and to my surprise within an hour that night I had a reply with next day shipping to send the correct size. Customer service is out of this world!!! For that they get all the stars. Very professional and apologetic for the mistake, which was not that big of a deal. The idea of buying rebottled scents is genius, especially if you're like me and want to try different scents out. Will definitely order again, and again, and again!

Newly Addicted to Trying New Colognes Apparently my package was delivered to my porch, and was proven with a picture.... but unfortunately, wasn't there upon my arrival ☹️ I reached out to scentdecant, and they were very understanding of the situation... so much so, they re-sent the exact same order to me. I hardly ever leave reviews for company's, but this really meant a lot to me. I've been trying to figure out which scents I like, and this site has been a big help with that. Their customer service has basically guaranteed them my business, very pleased.

When I received my second order from… When I received my second order from scent decant one of my vials was broken through no neglect on their part obviously but these things happen. I contacted the company and they were quick to make it right. I am a postal employee and I see this kind of thing often but not companies that are willing to do the right thing for their customers. Very satisfied with scent decant and will continue to purchase from them.

Great! I love being able to try a variety of scents from day to day to get a better feel of which scents I prefer. It’s shocking how much perfumes change from a paper sampler to skin. Also, their customer service is great. I did not have any issues with my first shipment but there was a minor error with my second order that was corrected quickly and without hassle.

I made my order 7 days ago I made my order 7 days ago. I emailed to ask what was taking so long and they replied with the same order tracking link that hasn't changed since I placed my order and told me to wait another 48 hours (2 business days). This is for 2 samples. I need to wait 7 business days before they process my order? I ordered these a week and a half before vacation hoping they would arrive before I left and they won't have even packaged them for shipping yet.