OUT OF THIS WORLD CUSTOMER SERVICE! I placed an order for 4 1ml samples and 1 5ml size. I received my order which shipped next day and arrived on time through the USPS. I opened it and looked and had to check to make sure I didn't make a mistake, but the one that should have been a 5ml was a 1 ml. It was now about 10pm my time I sent an email to their customer service, and to my surprise within an hour that night I had a reply with next day shipping to send the correct size. Customer service is out of this world!!! For that they get all the stars. Very professional and apologetic for the mistake, which was not that big of a deal. The idea of buying rebottled scents is genius, especially if you're like me and want to try different scents out. Will definitely order again, and again, and again!

Authentic I’ve ordered about 16 different samples from here, all authentic. This was such a great business idea. I don’t live close to Neiman Marcus or Nordstrom, so it’s hard for me to know how these different colognes smell. I’d much rather pay a few dollars for a bottle that I get 15 sprays out of opposed to $400 on a 1 ounce bottle of something I may not like. I’ve had four samples come damaged or missing and I informed Customer Service and they send new samples without hesitation. My recommendations would be packaging up the samples better to avoid damage, keeping attention to detail when packing an order and doing a rush order on missing items to keep customers happy.

Quality and Service Was excited that even the smallest sample come in an atomizer (it’s hard to use edps without it) and the whole ordering process was smooth and quick but that’s not why I’m really writing the review. Several of the samples came spilled (not their fault it happens) and they sent me a replacement so easily. Very happy with the customer service experience!

Easy ordering and A++ customer service! I have ordered a few times already and will order again. Based on other reviews I was prepared to wait awhile to get my first shipment but it wasn't slow at all! My second order arrived smelling amazing which I quickly realized was because one of my samples had leaked out completely. I sent a short email noting the issue and they immediately sent out a replacement. First class customer service is very important to me. I highly recommended Scent Decant!

Check them out!… I really like being able to check out these high end scents for a fraction of the cost. Customer service has been great as well. They're always quick to respond, and I had one issue so far that they fixed without hesitation. I highly recommend checking them out.