When I received my second order from… When I received my second order from scent decant one of my vials was broken through no neglect on their part obviously but these things happen. I contacted the company and they were quick to make it right. I am a postal employee and I see this kind of thing often but not companies that are willing to do the right thing for their customers. Very satisfied with scent decant and will continue to purchase from them.

Easy ordering and A++ customer service! I have ordered a few times already and will order again. Based on other reviews I was prepared to wait awhile to get my first shipment but it wasn't slow at all! My second order arrived smelling amazing which I quickly realized was because one of my samples had leaked out completely. I sent a short email noting the issue and they immediately sent out a replacement. First class customer service is very important to me. I highly recommended Scent Decant!

Give this a try! It makes so much scents to order samples of designers, then wasting time going to the mall. Out of the 7 samples I got, I've decided to invest in full size bottles of 4 of them. And the other three I gave as gifts to friends who enjoyed them. Most certainly worth the price. I got my order, way Sooner then I expected. The quality was great. I definitely would recommend Scent Decant.

OUT OF THIS WORLD CUSTOMER SERVICE! I placed an order for 4 1ml samples and 1 5ml size. I received my order which shipped next day and arrived on time through the USPS. I opened it and looked and had to check to make sure I didn't make a mistake, but the one that should have been a 5ml was a 1 ml. It was now about 10pm my time I sent an email to their customer service, and to my surprise within an hour that night I had a reply with next day shipping to send the correct size. Customer service is out of this world!!! For that they get all the stars. Very professional and apologetic for the mistake, which was not that big of a deal. The idea of buying rebottled scents is genius, especially if you're like me and want to try different scents out. Will definitely order again, and again, and again!

Price and customer service I love the price point and being able to try different brands. Ordering is easy and when I received the wrong order they sent me a replacement at no extra cost. Customer service was fast an easy through email.