The BEST customer service, response time and shipping!! So I discovered this company through a friend also in the esthetic field, I looked it up and read nothing but stellar reviews. I ordered my first products and I made an error. I realized the next day of the error and contacted customer service through email. GUYS!!! THIS IS THE BEST CUSTOMER SERVICE EXPERIENCE I HAVE EVER RECEIVED!!! PHENOMENAL TIMING, EXECUTION TO FIX AN ERROR THAT WAS MY FAULT, CORRECT ITEMS SWAPED AND A REFUND OF THE DIFFERENCE WITHIN THE SAME DAY. KATIE FLEMING YOU ROCK AND YOUR PROFESSIONALISM HAS EARNED A LONG TERM CUSTOMER. Thank you for this type of service. I received my package today (super fast) and I can not say enough what a delight it was to see a hand written thank you with the effort in color and creativity. The sample packets were also a cherry on top. Seriously you guys are amazing!!!!

SCROLL STOPPER! Hi, STOP SCROLLING You have found your place for KBeauty and DIY. You are probably trying to find that one thing to help you make a decision and go ahead make an order. It is very hard to trust product vendors especially in this niche of KBeauty, Its not only a niche but our tools we rely on when going face first online, at work, and in person. I have purchased from Katie 3 times and each time she has been very accessible, responding promptly, and very generous. She packs the product in a very secure way along with a sample. I wont tell you the other thing she adds to make this shipment personalized to you. Order at least once to find out and I promise you will continue to order, Katie has authentic product with lot numbers, made on dates and expiration dates and if the manufacturer has a specific seal it is on there according to standard. So go ahead stop scrolling and get your cart going. Katie always participates in the sales according to the seasons and holidays. An overall win. The shipping is extremely fast!!!!! The rewards program doesnt take long to earn because the points are set at achievable thresholds to trade for product.

Lovely shopping experience… Thank you for a lovely shopping experience! Reasonable pricing, excellent communication in keeping me posted on how quickly my order was arriving, and great packaging. The hand written thank you note was the topper that sent me looking for a place to live an A+ review. ~Carey

Hidden Gem EXTREMELY satisfied Great customer service !! Extremely quick shipping, everything was safely packed and beautiful packaged. This is my 5th order now and I can't say how happy I am with everything I purchased ☺️ ❤️

A handwritten thank you card ♦️ When the owner personally packs and ships your order and it comes with samples and a handwritten thank you card....then you must do the right thing and give a positive review. In today's world nobody has time for anybody else and I thought it was amazing that this company took the time to pack my items very nicely give me free samples and once again a handwritten thank you card!!! That card is so totally my vibe!!! Swift shipping and notifications sent with each step in the process! Plus, the items that I ordered I saved about $10 from my current supplier! Thank you Katie!!!