Dr Pen Katie is great with customer service. If you have issues/concerns scroll all the way down on their website to Contact Us. She gets back to you quickly and she is right on the money with helping resolve issues. She’s a great asset to the company. Always so fast to write back! It’s great.

Lovely shopping experience… Thank you for a lovely shopping experience! Reasonable pricing, excellent communication in keeping me posted on how quickly my order was arriving, and great packaging. The hand written thank you note was the topper that sent me looking for a place to live an A+ review. ~Carey

Great customer service Just started ordering from this company and already love it! I had my first delivery stolen off my front porch and I was so bummed to have to re order, but Katie offered to reship my order at no cost! I’ve already heard amazing things about the products, and now I’m stoked about the customer service as well!

Best company I've ever purchased… Best company I've ever purchased anything from. The owner is personable and truly amazing. You can tell she puts a lot into her customers and her business and as long as I'm buying skin care products I will not ever purchase from another place again. Thank you guys

Hidden Gem EXTREMELY satisfied Great customer service !! Extremely quick shipping, everything was safely packed and beautiful packaged. This is my 5th order now and I can't say how happy I am with everything I purchased ☺️ ❤️