The BEST customer service, response time and shipping!! So I discovered this company through a friend also in the esthetic field, I looked it up and read nothing but stellar reviews. I ordered my first products and I made an error. I realized the next day of the error and contacted customer service through email. GUYS!!! THIS IS THE BEST CUSTOMER SERVICE EXPERIENCE I HAVE EVER RECEIVED!!! PHENOMENAL TIMING, EXECUTION TO FIX AN ERROR THAT WAS MY FAULT, CORRECT ITEMS SWAPED AND A REFUND OF THE DIFFERENCE WITHIN THE SAME DAY. KATIE FLEMING YOU ROCK AND YOUR PROFESSIONALISM HAS EARNED A LONG TERM CUSTOMER. Thank you for this type of service. I received my package today (super fast) and I can not say enough what a delight it was to see a hand written thank you with the effort in color and creativity. The sample packets were also a cherry on top. Seriously you guys are amazing!!!!

SCROLL STOPPER! Hi, STOP SCROLLING You have found your place for KBeauty and DIY. You are probably trying to find that one thing to help you make a decision and go ahead make an order. It is very hard to trust product vendors especially in this niche of KBeauty, Its not only a niche but our tools we rely on when going face first online, at work, and in person. I have purchased from Katie 3 times and each time she has been very accessible, responding promptly, and very generous. She packs the product in a very secure way along with a sample. I wont tell you the other thing she adds to make this shipment personalized to you. Order at least once to find out and I promise you will continue to order, Katie has authentic product with lot numbers, made on dates and expiration dates and if the manufacturer has a specific seal it is on there according to standard. So go ahead stop scrolling and get your cart going. Katie always participates in the sales according to the seasons and holidays. An overall win. The shipping is extremely fast!!!!! The rewards program doesnt take long to earn because the points are set at achievable thresholds to trade for product.

Katie has the best customer service Katie has the best customer service. She is very prompt to answer any questions about products. She ships products out quickly and she covers the cost of shipping! Highly recommend.

Amazing and Quick I ordered on a Friday and got it on a Monday! Service is great and I could not be happier with my purchase!

Reliable Company & Quality Products! Katie the owner is a pro! She has quality products, always adds a special touch to service and is fast and reliable. In my humble opinion, this is an excellent company.