These reviews are for the wrong company There's a problem with this review page. A lot of the negative reviews are for the wrong company! The logo on this page is for Sync.com Inc. 105-155 Gordon Baker Road Toronto, ON M2H 3N5 But most of the negative reviews are for Elitma ; Electronic Team, Inc. 1800 Diagonal Road, Ste 600, Alexandria, VA 22314 USA

Eltima Software Will Never Give You a Refund Over a month ago now I bought some software from Eltima. It didn't work and it never has, every time I try using it I get error messages. The day after purchasing I contacted them asking for a refund because the software didn't work, they have a 14 day "honor based" guarantee after all. The first thing they did was tell me they had solved my problem with my licence key by resetting it. They've done this a lot over the past month and a half - where they don't actually read what you write. I decided to just leave a negative review warning people against every purchasing anything from Eltima after their last response. I've sent them error reports twice, and even provided a video showing the error happening. Their response to this was to just send yet another video showing the same thing, and blaming my anti-malware solution for the problem. They claim it's firewall and VPN might interfere. Of course the program doesn't have either of those as I've explained to them but they won't listen. In fact I think they've asked me four (!) times if I'm using a VPN at this point. Aside from that the single piece of troubleshooting advice they've been able to provide over 6 weeks or so of time is to try logging out and in again. Twice, even as I'm telling them their program doesn't work, they've actually emailed me saying: "We have checked the reported case from our side and may assure you, that all the media can be downloaded without any issues." Gasslighting by customer support? I guess I've given up at this point. They will not help fix the problem, only try to provide excuses why their program not working cannot be their fault. I think they're just lying when they claim to have a refund policy, their never giving you your money back. They also won't help you if there's a problem. Do not ever buy anything from this company - if you have a problem they will not help you. They will not refund you. Look literally anywhere else.

BEWARE! ELTIMA IS A SCAM I downloaded the airy program does not work they refused to provide a refund even after admitting the software did not work, the entire platform is a scam please be aware of this company and don't spend your money!

Purchased the pro version Purchased the pro version, the player wouldn't stream when it's clearly supposed to stream via airplay and DLNA devices, asked for a refund, and got denied because they only make refunds when the product is buggy.

refuse refunds if not happy I had my son purchase some software from this company and I asked for a refund, they just refused even if I was within my 14-day refund time, I suggest you try other companies, as this company, just don't think customer first